Position purpose
Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.
Responsibilities/Duties/Functions/Tasks:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
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Takes and relays messages in an accurate and timely manner.
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Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
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Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
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Provides a pleasant and helpful phone contact for callers.
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Performs clerical duties as assigned to maintain workflow in the department.
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Perform other duties as assigned
Qualifications
Education: High School diploma or GED. Some college preferred.
Experience: Minimum six (6) months experience in a call center environment.
Additional Qualifications N/A
Performance Requirements:
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Excellent communication skills, both written and verbal.
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Proficient technical (computer) skills.
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Ability to multi-task and prioritize.
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Self-motivated with initiative.
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Strong sense of ethics.
Requirements for Level II Status:
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Intermediate experience (4+ years’ experience) and/or acting more independently.
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Takes on some additional duties to assist the office.
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Strong and consistent performer.
