Location: Leominster, MA
Category: Professional (Staff Member)
Job Type: PSM
Posted On: Fri Mar 20 2026
Job Description:
General Statement of Duties:
The Coordinator of Student Support coordinates and delivers services supporting student success for the Leominster Adult Learning Center. This position coordinates and delivers individualized, small, and large group activities supporting the following functions: (1) Enrollment Management (2) Career Planning and Job Placement Services (3) Academic Planning and Post-program Transitioning (4) Personal Planning and Campus and Community Referrals. The Coordinator of Student Support maintains knowledge of funder policies and procedures, knowledge of internal and external support services, and fosters strong partnerships with colleagues and community partners to facilitate access to a broad network of support services for enrolled students. The Student Support Specialists assists with the assessment and data management needs of the program as assigned by the President's Designee and performs other duties as assigned in support of Student Success for the Leominster Adult Learning Center.
Responsibilities:
- Develop and record comprehensive career development plans for students enrolled in courses offered by the Leominster Adult Learning Center;
-
Utilize knowledge of statewide and regional priority industries identified by the Workforce Skills Cabinet to coordinate the creation of comprehensive student academic and career plans;
-
Utilize knowledge of academic programs offered at Mount Wachusett Community College to coordinate the creation of comprehensive student academic and career plans;
-
Incorporate regional Labor Market Information (LMI) into academic and career plans;
-
Support regular outreach to individuals and groups of individuals interested in enrollment in Adult Education programming at the Leominster Adult Learning Center. This outreach will be conducted using email, approved SMS messaging systems, phone and/or video conferencing technology (Zoom, Google Meet, etc.);
-
Support individual and group intake, enrollment, and onboarding activities for the Leominster Adult Learning Center. These activities will be conducted on-site;
-
Complete certification for required National Reporting System Assessments and administer required NRS assessments to students in compliance with funder policy and procedure;
-
Coordinate and provide assistance to students transitioning to credit-bearing academic coursework at MWCC;
-
Utilize technology consistent with high-quality academic advising services at MWCC;
-
Utilize the technology required of Adult Education programs in Massachusetts including but not limited to the LACES State Data Management System;
-
Utilize everyday technology to effectively and efficiently coordinate and deliver high quality academic and career counseling services to students of the Leominster Adult Learning Center;
-
Utilize technology to meet the enrollment and career development needs of potential and currently enrolled students within the Leominster Adult Learning Center;
-
Apply their knowledge of student support services at MWCC to make appropriate and timely referrals to support student success;
-
Apply their knowledge of regional support services (state-funded, community-based, etc.) to make appropriate and timely referrals to support student success;
-
Collaborate with staff at partner agencies to ensure eligible individuals access services across agencies in North Central Massachusetts;
-
Complete other duties as assigned.
For Complete Union Specifications please click HERE.
Job Requirements:
Minimum Qualifications:
- Master's degree in Higher Education Administration, Social Welfare, Counseling, or closely related field;
-
Three (3) years experience and/or training that includes counseling, personal/academic advisement; non-traditional student interaction, welfare procedures, or program management; or
-
An equivalent combination of education, training, and experience.
Desired Qualifications:
- Master's Degree in Education or closely related field;
-
Experience developing/delivering outreach and communication plans;
-
Experience with web-based technology and communication tools
-
Experience with shared document systems (MS365, Google Workspace for Education, etc.);
-
Previous experience working with adult learners.
Equivalency Statement
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
Additional Information:
Campus Title: Coordinator of Student Support- Adult Education
Salary: $72,265.00 - $123,177.00
Actual Salary determined by education, experience, and any applicable grant limitations per the collective bargaining agreement. Applicants should be aware it is unlikely the salary will be at or near the top of the range.
Grade: 5
Employee Status: Full-time Grant Funded - End Date June 30, 2028
Benefits: Yes
Hours per Week: 37.5
Number of Weeks: 52
Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
