Overview
Join our dynamic hospitality team as a Night Audit Attendant on Monday & Tuesday nights or Thursday & Sunday evenings, where your energy and attention to detail will ensure our guests enjoy a seamless and memorable experience around the clock. In this vital role, you'll oversee overnight operations, maintain accurate financial records, and deliver exceptional guest services during the quiet hours of the night. Your proactive approach and hospitality expertise will help uphold our commitment to excellence, safety, and guest satisfaction in a vibrant resort or hotel environment.
Duties
- Conduct nightly audits by reviewing daily financial transactions, ensuring accuracy in billing, reservations, and account balances.
- Prepare detailed reports on daily revenue, occupancy, and other operational metrics for management review.
- Manage front desk operations during overnight hours, including check-ins, check-outs, and guest inquiries with professionalism and warmth.
- Handle guest requests promptly and courteously, providing personalized service to enhance their stay.
- Monitor security systems such as CCTV cameras and conduct routine inspections of public areas to ensure safety and security.
- Respond swiftly to emergency situations or guest concerns, coordinating with relevant departments as needed.
- Maintain confidentiality of sensitive information while adhering to hotel policies and procedures.
- Ensure all front desk equipment, multi-line phone systems, and reservation software are functioning correctly for smooth operations.
Skills
- Proven experience in hospitality management or hotel operations with a focus on night audit or front desk functions.
- Exceptional customer service skills with the ability to engage guests in a friendly, professional manner.
- Strong knowledge of hotel management systems and multi-line phone systems.
- Bilingual or multilingual abilities are highly desirable to serve diverse guest populations effectively.
- Excellent phone etiquette and communication skills to handle inquiries confidently over the phone and in person.
- Ability to work independently during overnight shifts while maintaining high standards of accuracy and attentiveness.
- Familiarity with guest relations practices and hotel safety protocols is preferred.
- Previous experience in resort settings or large hotels is advantageous for understanding complex operations. Join us as a Night Audit Attendant where your dedication transforms overnight hours into opportunities for outstanding service! We are committed to providing paid positions that support your growth in hospitality management while delivering memorable experiences for our guests.
Pay: From $14.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
