Job Summary
We are seeking an energetic and detail-oriented Studio Concierge to serve as the welcoming face and organizational hub of our creative studio. In this vital role, you will manage front desk operations, coordinate client and visitor interactions, and support daily administrative functions to ensure a smooth, professional, and engaging environment. Your proactive approach and exceptional communication skills will help foster positive relationships with clients, vendors, and team members alike. This paid position offers an exciting opportunity to be at the heart of a dynamic creative space, ensuring operational excellence and outstanding customer service.
Responsibilities
- Greet clients, visitors, and vendors warmly, providing exceptional customer service and clear directions within the studio.
- Manage phone systems with professionalism, practicing excellent phone etiquette to handle inquiries efficiently.
- Oversee front desk operations including answering calls, scheduling appointments, promoting sales, tracking and rewarding our loyalty community, and maintaining a welcoming reception area.
- Perform cleaning tasks - full studio - floors, mirrors, bathrooms, lobby, windows, mirrors and doors.
- Maintain supplies inventory.
- Be extremely familiar with everything Pineapple. (prices, schedule, class styles, saunas, recovery lounge)
- Assist instructors as needed with props, cleaning, etc
Qualifications
- Wellness or fitness industry experience highly preferred.
- Proven experience in working well with others.
- Strong ability to connect with the clients, being able to confidently upgrade memberships and foster community.
- Excellent organizational skills with the ability to prioritize tasks efficiently in a fast-paced setting.
- Exceptional customer service skills combined with professional phone etiquette for handling phone systems and client interactions.
- Previous front desk or receptionist experience demonstrating strong interpersonal skills and a welcoming demeanor.
- Experience supporting client communication efforts through email correspondence or in-person interactions is a plus.
- Ability to multitask effectively while maintaining a positive attitude under pressure; previous personal assistant or clerical experience is advantageous.
Join us as a Studio Concierge where your enthusiasm for organization and service excellence will help create an inspiring environment for everyone who walks through our doors!
Pay: $22.07 - $25.19 per hour
Work Location: In person
