Advanced Orthopedics & Sports Medicine is looking for experienced Call Center Representatives willing to learn a variety of things as our practice believes that cross-training gives opportunities for our staff to thrive in our environment in a full-time position.
Specifications:
- Maintain professionalism and excellent customer service at all times with patients, caregivers, and staff.
- Speak clearly and professionally on the telephone and face to face patient encounters.
- Maintain high-level attendance patterns to ensure the department is accurately covered at all times.
- Work as a team player and be willing to assist co-workers in other duties within his/her capabilities.
- Improve call center performance flow by working effectively and efficiently.
- Maintain open communication with other staff.
- Meet other performance expectations as conveyed by supervisor(s).
- Phone Operator Duties/Roles
- Answer incoming telephone calls
- Screen telephone calls to ensure routing to the appropriate department or individual.
- Assist with appointment cancellation and reschedule.
- Ensure complete and accurate data entry during the telephone patient registration process.
- Provide general information about Advanced Orthopedics e.g. directions, the scope of services.
- Forward patient concerns and feedback to appropriate personnel within Advanced Orthopedics for resolution and optimization of office efficiency.
- Performs other duties as assigned by supervisor(s).
Our practice is fast-paced and high volume. If you're ready for learning, building a growth mindset, and willing to tackle challenges with a "can-do" positive attitude, then Advanced Orthopedics is the place for you.
Qualifications:
- Proficiency in English
- Strong data entry skills
- Excellent customer service abilities
- Knowledge of medical terminology is a plus
- Ability to communicate effectively over the phone
- Previous experience in a medical office setting is preferred
- Analytical skills are beneficial
- Multilingual or bilingual proficiency, especially in Spanish, is advantageous
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
