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Beacon, Inc. is an essential local nonprofit addressing extreme poverty in Bloomington, IN, especially known for our work with people experiencing homelessness. We are a tight-knit, mid-sized organization with 30+ dedicated, smart, and compassionate employees. We work hard in very difficult circumstances but thrive through a positive, supportive work environment.
Job Summary
Beacon, Inc. is seeking a dedicated and energetic shelter monitor for our overnight shelter, A Friend's Place. The shelter monitor is responsible for overseeing the safety, security, and well-being of clients during their shifts. This full-time role offers an exciting opportunity to make a meaningful impact by providing compassionate supervision, crisis intervention, and support services to individuals experiencing homelessness. The ideal candidate will be proactive, communicative, and committed to fostering a safe and respectful environment for all shelter guests.
A Friend's Place is open seven days a week from 5pm to 8am. Applicants with availability for both the 5pm to 12:30am and the 12:30am to 8am shifts, as well as weekends, preferred but not required.
Responsibilities
- Monitor shelter operations and 40+ clients, ensuring a safe and welcoming environment for residents and staff
- Conduct intake procedures for new guests, including interviews and paperwork
- Update client attendance records and nightly reports
- Provide crisis intervention and conflict management to de-escalate tense situations effectively
- Monitor the property overnight using regular rounds and security cameras
- Provide wake up calls and secure the building after guests have left
- Maintain accurate data entry, filing, and data collection related to client information and incidents on property
- Enforce shelter policies, security protocols, and safety procedures to prevent incidents or unauthorized access
- Basic cleaning, laundry, supply stocking and donation sorting as needed
- Communicate with other area agencies and first responders when needed
- Provide clients with information about other area resources
Requirements
- Prior experience in social services, behavioral health, or related fields preferred
- Passion for helping others
- An ability to set clear limits and boundaries with kindness
- Strong communication skills for effective interaction with clients, staff, and emergency responders
- Knowledge of crisis intervention techniques and conflict management strategies, training provided
- Ability to handle sensitive situations with professionalism and compassion
- Basic first aid & CPR training is a plus, mandatory certification training provided
- Familiarity with area resources and housing program options is beneficial
- Skills in data entry, filing, intake procedures, and strong computer skills
- Ability to prioritize duties and effectively manage chaotic situations
- Comfortable working as part of a team and alone, with and without onsite supervision
A degree in a social service or related field, and prior experience with marginalized populations will be highly valued but not required. Lived experience is a plus!
Understanding and upholding the values of diversity, inclusivity and equity are a must. We are a LGBTQ+ affirming shelter that requires significant understanding for transgender guests.
Working Conditions and Physical Demands
- Occasional moving of objects up to 50 pounds
- Moving about to accomplish tasks and moving from one workstation to another
- Constant communication with others to exchange information
- Busy, chaotic environment.
Beacon, Inc., is an Equal Opportunity Employer, which means we extend equal opportunity to all individuals without regard for race, religion, color, sex, national origin, age, gender identity, housing status, disability, handicaps, veteran status, or sexual orientation.
Beacon is a United Way Member Agency.
Join us in creating a supportive environment where individuals experiencing homelessness can find stability and hope. Your dedication will help transform lives through compassionate supervision, crisis support, and community engagement.
Pay: $16.66 per hour
Benefits:
- 401(k) 3% Match
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Required)
Work Location: In person
