Job Overview
We are seeking an experienced, motivated, and patient-focused Reception Supervisor to lead our front office team in a fast-paced, high-volume medical practice. This role is responsible for supervising a team of reception staff while fostering a positive, patient-centered environment built on teamwork, accountability, and exceptional service.
The ideal candidate is a hands-on leader who thrives in a busy setting and is passionate about developing employees, improving operational efficiency, and delivering an outstanding patient experience. This individual will lead by example, provide ongoing coaching and training, monitor key performance metrics, and proactively identify opportunities to streamline workflows and enhance productivity.
Responsibilities
- Supervise, coach, and mentor a team of reception staff
- Foster a culture of professionalism, accountability, and exceptional patient service.
- Train new and existing employees on front office procedures, workflows, and patient service standards.
- Monitor daily call queue metrics, patient wait times, and scheduling performance to ensure service level expectations are met.
- Analyze operational data and identify opportunities to improve efficiency, productivity, and patient satisfaction.
- Develop and implement process improvements to optimize front office operations.
- Assist with staff scheduling, performance management, and employee development.
- Address patient concerns professionally and resolve escalated issues in a timely manner.
- Collaborate with providers, clinical staff, and leadership to ensure seamless communication and coordinated patient care.
- Ensure compliance with practice policies, HIPAA regulations, and organizational standards.
- Maintain a visible presence within the department, providing support and guidance during peak patient volume.
Qualifications
- Minimum of 3 years of customer service or patient-facing experience required.
- Previous supervisory or leadership experience in a customer service or patient-facing healthcare environment is strongly preferred.
- Demonstrated ability to lead, motivate, and develop a high-performing team.
- Exceptional customer service and interpersonal communication skills.
- Strong organizational, problem-solving, and decision-making abilities.
- Experience monitoring performance metrics and implementing workflow improvements.
- Ability to multitask and prioritize effectively in a fast-paced environment.
What We're Looking For
The ideal candidate is a collaborative leader who enjoys mentoring others, embraces change, and continuously looks for ways to improve processes and elevate the patient experience. They are proactive, adaptable, data-driven, and committed to building a positive, high-performing team culture while ensuring the highest level of service for every patient.
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
