At Chick-fil-A Sherwood Plaza, we’re not just serving food—we’re growing leaders. Our Shift Leaders set the tone for excellence, guiding their teams with patience, care, fun, and intentionality. This is more than a job—it’s an opportunity to develop yourself, invest in others, and impact your community.
As a Shift Leader, you will oversee day-to-day operations, develop team members, and contribute to a positive and healthy culture. You’ll also be paired with a Director or the Operator to help guide your leadership journey.
What You’ll Do
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Lead AM or PM shifts 2–3 times per week, supporting other leaders and ensuring smooth operations on other shifts.
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Model and uphold Chick-fil-A brand standards (food safety, cleanliness, speed, hospitality, and food quality).
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Create consistency in daily operations by fostering teamwork, positivity, and organization.
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Ensure team members are trained, equipped, and empowered to provide Remarkable experiences to every guest.
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Coach team members in food safety, speed, quality, and hospitality.
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Monitor shift accountability, cash handling, and restaurant cleanliness/safety.
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Solve operational challenges and keep shifts running smoothly.
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Master all positions in either Front of House (Hospitality) or Back of House (Kitchen).
What We’re Looking For
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Experience: 1+ years Chick-fil-A experience OR 2+ years leadership experience in food service (with at least two organizations preferred).
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Skills: Strong communication (English required; Spanish is a plus), problem-solving, and leadership skills.
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Character: Humble, coachable, and committed to creating a healthy team environment.
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Physical Requirements: Applicants must be capable of physically demanding tasks, including, but not limited to: lifting 30-50 lbs., lifting above the head, repetitive motion, and standing for extended periods of time. Shift Leaders may expect to be outdoors for several hours per shift, year-round (with proper safety gear). Reasonable accommodation(s) will be considered upon request.
Growth & Development
We invest in YOU:
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Leadership coaching from Directors and our Owner/Operator.
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Ongoing training and leadership meetings.
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Opportunities for growth through internships, projects, and business trips.
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Access to books, podcasts, and coaching to support your leadership journey.
Training Path (60–90 Days)
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First 30 days: Focus on operations and learning the business.
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Next 30 days: Begin leadership development and shadowing.
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Day 60+: Lead your first shifts at full pay if operational excellence is demonstrated.
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Additional training provided if needed.
How Success is Measured
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Guest satisfaction (OSAT, Customer Experience Metrics/scores)
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Speed of service and order accuracy
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Food safety & quality metrics (temperature, hold times, cleanliness)
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Team engagement and culture surveys
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Leadership consistency and accountability
What We Offer
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Pay: $17.50/hour during training (60–90 days), then $21.50/hour starting pay.
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Perks: Free meals, Sundays off, flexible scheduling.
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Benefits: Medical, vision, dental, and 401k with matching (eligibility applies).
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Scholarships: Eligible to apply for Chick-fil-A Scholarships.
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Environment: Positive, family-like culture with an open-door leadership policy.
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Career Growth: Clear path to advance into higher leadership roles.
Join us in growing yourself and others—while making a real difference in the lives of our guests and team.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Sherwood Plaza is locally owned and operated by long-time Sherwood resident Jeff Weston.
Pay: Starting at $21.50 / hour
Benefits:
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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401(k) matching
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Employee discount
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Paid training
Job Type: fulltime, parttime
Schedule:
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10 hour shift
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12 hour shift
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Weekend availability
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Holidays
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Day shift
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Night shift
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Overtime
Education: High school degree
Work location: On-site
