Provides Technical Support to Field Representatives & Customers for Safran HE engines in service – Maintains
visibility on Performance & Reliability of Safran HE engines in service.
Essential Duties and Responsibilities:
- Deliver expert-level technical support to Field Representatives and customers through phone consultations,
email correspondence, and on-site engagements, ensuring timely resolution of complex issues.
- Draft, validate, and authorize technical agreements under design office delegation, aligning with regulatory
standards and engineering best practices.
- Lead root cause investigations for in-service incidents, producing comprehensive analytical reports that
inform corrective actions and enhance operational safety.
- Drive continuous improvement in engine maintainability, initiating updates to maintenance procedures that
optimize performance and reduce downtime.
- Analyze Health Monitoring data and engine parameters to troubleshoot engine fault codes/issues in-service
and/or provide maintenance recommendations as required.
- Perform advanced data analysis on engine removals and reliability metrics to identify systemic trends,
propose actionable solutions and support fleet-wide reliability enhancements.
- Ensure product safety, reliability and improvement through the above-mentioned activities.
- Must have proficiency in written and spoken English
- Domestic and International Travel Required: 10%
Scopes and Accountabilities:
Defines project objects and develops procedures, identifies problems, and recommends solutions, requests
expenditure. Has authority to act at his own discretion, with short-term review by the Director of Engineering
Support. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or
competitive posture of the corporation.
