Position Summary
Royal Business Systems is seeking a dependable and customer-focused Level 1 Helpdesk and Printer Installation Technician. This is an entry-level, part-time position with the opportunity to learn and grow within our IT and technology services team.
The successful candidate will assist customers with basic technical support, computer setup, printer installation, and troubleshooting on both Windows PCs and Apple Mac computers. This position will also work directly with customers, vendors, and other technicians to coordinate service and resolve technical issues.
Key Responsibilities
- Provide Level 1 helpdesk support for common computer, software, network, email, and printing issues.
- Install and configure printers, copiers, scanners, and related software.
- Install printer drivers and configure printing and scanning on Windows and macOS devices.
- Assist with new computer setups, software installations, updates, and basic troubleshooting.
- Communicate professionally with customers by phone, email, remote support, and in person.
- Work with software, hardware, internet, and equipment vendors to help resolve customer issues.
- Document work performed, troubleshooting steps, and ticket updates.
- Escalate issues to senior technicians when appropriate.
- Travel to customer locations for installations and onsite support.
- Assist with moving, unpacking, positioning, and installing printers and related equipment.
- Learn new products, software platforms, and troubleshooting procedures.
- Maintain a professional appearance and provide excellent customer service.
Required Qualifications
- Basic working knowledge of both Windows PCs and Apple Mac computers.
- Comfortable installing software, drivers, printers, and basic computer equipment.
- Strong customer service and communication skills.
- Ability to explain technical information in a clear and patient manner.
- Willingness and ability to learn new technology and processes.
- Ability to communicate professionally with customers, vendors, and coworkers.
- Strong problem-solving skills and attention to detail.
- Dependable, organized, and able to manage assigned tasks.
- Valid driver’s license and reliable personal transportation.
- Ability to travel to customer locations throughout the local service area.
- Ability to lift and carry up to 50 pounds.
- Ability to bend, kneel, reach, and assist with moving or positioning printer equipment.
- Ability to pass any required background or driving record checks.
Preferred Qualifications
- Previous helpdesk, customer service, computer repair, or technical support experience.
- Experience installing printers, scanners, copiers, or multifunction devices.
- Familiarity with Microsoft 365, Windows 10/11, macOS, and basic networking.
- Understanding of IP addresses, Wi-Fi, Ethernet connections, and printer sharing.
- Experience using a ticketing or remote support system.
- Technical training, certifications, or coursework are helpful but not required.
Schedule
This position will begin as a part-time role. Work hours may vary depending on customer appointments, equipment installations, and support needs. Some flexibility during normal business hours is required.
What We Are Looking For
We are looking for someone who is curious, reliable, and eager to develop a career in technology. The right person does not need to know everything on day one, but they must be willing to learn, ask questions, follow procedures, and provide customers with a positive experience. Royal Business Systems is an equal opportunity employer.
Pay: $18.00 - $22.00 per hour
Work Location: In person
