Job Title: Hearing Services Technician
Reports To: HRC Operations Director
FLSA Status: Non-Exempt
Position Summary:
The Hearing Services Technician supports audiologists and patients throughout the hearing evaluation process by preparing patients, operating and maintaining audiometric equipment, facilitating remote audiology sessions through the MaestroAuD™ platform, and ensuring accurate, efficient, and patient-centered clinical workflows. This position serves as the on-site clinical support for both in-person and remote audiology services while maintaining the highest standards of patient care, infection control, and professional communication.
Essential Duties and Responsibilities
Patient Care & Clinical Support
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Welcome patients and verify identity using established patient identification protocols.
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Explain testing procedures and the MaestroAuD™ process in a patient-friendly manner.
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Escort patients to examination rooms and ensure appropriate positioning for testing procedures.
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Assist audiologists during diagnostic evaluations and hearing healthcare appointments.
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Provide exceptional customer service while maintaining patient comfort and confidentiality.
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Recognize patient concerns or behavioral cues and communicate appropriately with the supervising audiologist.
Audiometric Equipment Setup & Testing Support
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Prepare examination rooms and audiometric equipment prior to patient appointments.
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Correctly place and adjust audiometric transducers, including headphones, insert earphones, and bone oscillators.
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Ensure proper equipment placement to support accurate diagnostic testing.
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Follow audiologist instructions regarding masking procedures and test administration support.
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Assist with troubleshooting equipment setup and connectivity issues as needed.
Video Otoscopy
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Prepare and maintain video associated with the equipment.
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Select and attach appropriate specula for patient examinations.
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Obtain clear visual images of the ear canal and tympanic membrane.
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Perform otoscope cleaning, disinfection, and storage according to clinic protocols.
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Document findings and relay information to the audiologist as directed.
Tympanometry & Otoacoustic Emissions (OAEs)
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Perform tympanometry testing when permitted by clinic protocols and state regulations.
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Select appropriate probe tips and obtain proper seals for testing.
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Recognize valid and invalid test results and repeat procedures when necessary.
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Conduct OAE testing, including proper probe placement and noise floor monitoring.
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Maintain testing accuracy and communicate concerns to the audiologist.
Pediatric Audiology Support
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Utilize age-appropriate communication techniques when interacting with pediatric patients.
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Assist with Conditioned Play Audiometry (CPA) and other pediatric testing methods.
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Engage caregivers appropriately during testing sessions.
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Monitor patient cooperation and behavioral responses during evaluations.
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Remain present during pediatric testing sessions as required.
MaestroAuD™ & MaestroFusion™ Workflow Support
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Facilitate remote audiology appointments using MaestroAuD™ technology.
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Join and manage MaestroAuD™ sessions according to established workflows.
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Follow start-of-day and end-of-day MaestroFusion™ operational procedures.
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Coordinate communication between patients and remote audiologists.
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Escalate technical or clinical concerns according to established protocols.
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Ensure seamless workflow integration between on-site staff and remote providers.
Infection Control & Equipment Maintenance
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Adhere to all infection prevention and control procedures.
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Clean, disinfect, and sanitize equipment between patients.
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Dispose of single use supplies according to clinic guidelines.
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Maintain proper hand hygiene and personal protective practices.
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Reset examination rooms and organize equipment after each patient encounter.
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Report equipment malfunctions or maintenance needs promptly.
Professionalism & Communication
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Maintain professional communication with patients, providers, and remote audiologists.
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Demonstrate a calm, professional demeanor during all patient interactions.
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Protect patient privacy and comply with HIPAA regulations.
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Follow clinic policies, procedures, and safety standards.
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Participate in required training and competency assessments.
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Collaborate effectively with physicians, audiologists, and other clinical team members.
Qualifications
Education
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High school diploma or equivalent required.
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Medical Assistant certification, Audiology Assistant training, or related healthcare experience preferred.
Experience
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Previous experience in a medical office, ENT practice, audiology clinic, or healthcare setting preferred.
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Experience working with pediatric patients preferred.
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Familiarity with electronic medical records (EMR) systems is preferred.
Knowledge, Skills, and Abilities
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Strong interpersonal and patient service skills.
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Ability to follow detailed clinical instructions and protocols.
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Basic understanding of hearing healthcare and audiometric testing principles.
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Ability to operate medical and audiometric equipment accurately and safely.
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Strong attention to detail and organizational skills.
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Ability to multitask in a fast-paced clinical environment.
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Proficiency with computer systems and telehealth technology.
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Excellent verbal and written communication skills.
Physical Requirements
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Ability to sit, stand, walk, bend, and reach throughout the workday.
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Ability to assist patients with positioning as needed.
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Ability to operate computers, audiometric equipment, and medical devices.
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Ability to lift and move equipment and supplies up to 25 pounds.
Work Environment
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Clinical healthcare environment including audiology and ENT examination rooms.
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Frequent interaction with patients of all ages, including pediatric and geriatric populations.
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Use of telehealth and remote diagnostic technology platforms.
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Exposure to standard medical office equipment and cleaning agents.
