JOB DESCRIPTION
JOB TITLE: Manager – Claims (Billing)
BRAND: Shared Services
JOB CATEGORY: Corporate
DEPARTMENT: Finance & Accounting
GENERAL FUNCTION
The Billing Manager is responsible for directing the daily functions for the billing team, to include onboarding, coaching, quality monitoring, and productivity goals. Provides support to internal/external customers through effective day-to-day management of the team. Utilize knowledge and experience to exercise discretion and judgment to meet deadlines and resolve complex issues.
MAJOR DUTIES AND RESPONSIBILITIES
· Manage employees day-to-day activities, ensuring KPIs are met
· Responsible for monitoring, coaching, and reporting on staff productivity and accuracy.
· Establish and maintain managerial practices that drive a high level of motivation of associates in accordance with company policies, procedures, and department standards
· Coordinate communication to staff regarding new procedures, system enhancements, and process changes.
· Communicate goals and expectations to employees. Communicate status and progress toward achieving goals to team members.
· Identify client payment application issues and work to resolve the underlying issue
· Review, analyze and interpret reports to ensure appropriate adjustments are made to processes and critical information is communicated upward to management for continued success and improvement.
BASIC QUALIFICATIONS
· Bachelors or equivalent work experience
· 5+ years billing experience or related experience
· Strong customer service and communication skills, both oral and written
· Advanced Microsoft Excel skills
· Effective organizational and multi-tasking skills; ability to work well under pressure
· Experience leading a team, coaching and/or providing constructive feedback in a professional work environment
· Familiar with KPIs and Quality Monitoring concepts
· Strong problem solving and analytical skills
PREFERRED QUALIFICATIONS
· Experience leading people in teams or in cross-functional projects
· Healthcare experience
· Knowledge of Assignment plans, products and services
Pay: $38.00 per hour
Benefits:
Work Location: Hybrid remote in Mason, OH 45040
