QA Supervisor
Location: Fort Worth Alliance, TX
Department: Quality Assurance
Reports To: QA Manager
Employment Type: Full-Time
Position Summary
The QA Supervisor is responsible for managing the quality assurance team and ensuring that all processes, products, and documentation meet Wistron’s quality standards and customer requirements. This role involves staff scheduling, task assignment, and coordination of cross-functional activities. The QA Supervisor oversees fixture and program setup for new machines, monitors testing status during production runs, and addresses abnormal testing issues to maintain efficient operations and continuous improvement.
Key Responsibilities
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Manage staff work arrangements and task assignments to ensure smooth operations.
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Coordinate production and debugging of fixtures and programs for new machine introductions.
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Track and report testing status during production runs (PR).
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Handle abnormal testing issues promptly to minimize production impact.
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Collaborate with cross-functional teams for scheduling, task allocation, communication, audits, and training.
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Monitor measurable quality objectives and report results to management and staff.
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Lead meetings, presentations, and reporting activities to ensure 100% compliance.
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Manage resources to optimize processes, reduce scrap, and implement continuous improvement using 6S principles.
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Provide support in handling customer complaints and ensure timely resolution.
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Review failure analysis reports to drive improvements and reduce scrap and complaints.
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Manage resources for validation of new projects and engineering changes.
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Maintain and update all required documentation for process and product compliance.
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Support SQM operations and collaborate across teams.
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Keep systems organized and audit-ready at all times.
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Assist with internal and external audits as required.
Qualifications
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Quality Experience: Minimum 5 years working with quality core tools, statistical analysis, and cross-functional collaboration to prevent customer complaints and ensure satisfaction.
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Engineering Experience: Minimum 5 years in product engineering, including design, development, testing, and manufacturing processes.
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Leadership Experience: At least 3 years in a supervisory role managing engineers or technicians.
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Technical Skills: Strong knowledge of electrical or mechanical engineering, quality core tools, statistical techniques, and manufacturing processes.
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Project Management: Proven ability to manage projects from scope definition to completion, including resource allocation and progress tracking.
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Excellent communication, leadership, and problem-solving skills.
Preferred Qualifications
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CQE certification or equivalent.
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Experience with ISO 9001 and IATF 16949 standards.
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Familiarity with Lean Six Sigma principles.
Working Conditions
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Combination of office and production floor environment.
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Requires standing and walking during inspections and audits.
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Occasional lifting of materials up to 25 lbs.
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Occasional travel for audits and project validations.
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Exposure to manufacturing noise and machinery; PPE provided.
Benefits
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Health, dental, and vision insurance.
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401(k) with company match.
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Paid time off and holidays.
Equal Employment Opportunity Statement
Wistron InfoComm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
