THIS IS NOT YOUR AVERAGE FRONT DESK ROLE
Pediatric Smiles of Cypress is a privately owned, high-energy pediatric dental practice seeking an exceptional Senior Patient Experience Lead who thrives in a family-focused environment and enjoys building relationships with both children and parents.
This role is ideal for someone who combines strong dental knowledge, exceptional communication skills, business awareness, and the confidence to make decisions in real time. The right person doesn't simply complete tasks—they lead conversations, solve problems, create exceptional patient experiences, and help families move forward with recommended care.
Position Mission
The Senior Patient Experience Lead owns the patient experience from the first phone call through treatment completion while helping maintain a productive schedule, strong treatment acceptance, and efficient front office operations.
Success in this role means:
- Children feel comfortable, welcomed, and cared for.
- Parents feel informed, confident, and supported in treatment decisions.
- Treatment conversations are clear, professional, and effective.
- Schedule productivity remains strong and optimized.
- Front office operations run smoothly without constant oversight.
- Families leave with a positive impression of the practice and are excited to return.
Who Thrives Here
Our strongest team members are:
- High-energy, positive, and natural relationship builders.
- Confident communicators who love engaging with both children and parents.
- Quick thinkers, problem-solvers, and leaders who inspire trust.
- Organized, highly accountable, and detail-oriented.
- Calm, reassuring, and professional during fast-paced or stressful situations.
Key Responsibilities
Front Office Leadership
- Lead the daily flow of the front office, ensuring organization and efficiency.
- Support and guide team members to maintain high performance and smooth operations.
- Identify opportunities to improve office systems and communication flow.
Patient Experience
- Create a warm, welcoming, and exceptional experience for every child and parent.
- Build long-term trust with parents through empathy, education, and clear communication.
- Address parent concerns proactively, transforming stressful situations into positive solutions.
Treatment & Financial Coordination
- Guide families confidently through treatment recommendations and financial options.
- Help parents understand the value of recommended care to support strong case acceptance.
- Present payment plans and process patient accounts accurately.
Schedule Management & Productivity
- Maintain an optimized, productive schedule by minimizing downtime and filling gaps quickly.
- Partner with the clinical team to ensure excellent, timely patient flow throughout the day.
- Handle inbound and outbound calls with exceptional energy, warmth, and professionalism.
Requirements(Non-Negotiable)
- Minimum 3+ years of dental front office, treatment coordination, patient experience, or dental office leadership experience.
- Strong understanding of dental insurance, patient accounts, treatment presentation, and financial arrangements.
- Experience working in a fast-paced, high-volume dental practice.
- Excellent communication and relationship-building skills.
- Completely comfortable discussing treatment recommendations and financial options with parents.
- Proven ability to prioritize, problem-solve, and make decisions independently.
Preferred Qualifications
- Experience in Pediatric dentistry, Orthodontics, Oral Surgery, or other dental specialties.
- Open Dental software proficiency.
- Leadership, coaching, or mentoring experience.
- Strong understanding of patient reactivation and unscheduled treatment follow-up.
- Training through Scheduling Institute, ACT Dental, Productive Dentist Academy, DEO, or similar programs.
Why Join Pediatric Smiles of Cypress?
- High-performance, growth-oriented environment with a supportive team culture.
- Leadership development, coaching, and clear advancement opportunities.
- A fun, family-friendly atmosphere focused on exceptional clinical care.
Pay: $24.00 - $30.00 per hour
Benefits:
- Dental insurance
- Paid time off
- Professional development assistance
Application Question(s):
- Can you list the practice softwares you have experience with?
- A patient’s card declines twice at checkout, but they insist it works. Walk us through exactly what you would do next.
- A parent is unsure about moving forward with treatment due to cost. What would you say to help them feel comfortable and confident?
- You notice a 1-hour opening in tomorrow’s schedule. What steps would you take to fill it?
- We’re running 30 minutes behind and no one has updated the patient. What would you do?
- How many years of dental insurance verification experience do you have?
- A parent calls upset because they do not understand their insurance coverage. How would you handle the conversation?
- Describe any communication, leadership, or professional development training you have completed (Scheduling Institute, ACT, DEO, etc.) and how it has influenced your career.
Ability to Commute:
- Cypress, TX 77433 (Required)
Work Location: In person
