Goodwill employees are expected to represent the highest standards of behavior and job performance by: 1) acting with honesty and integrity; 2) ensuring that all business activities are transparent and ethical; and 3) achieving goals in alignment with Goodwill’s Mission, Vision and Values.
MISSION: Goodwill’s mission is to provide work opportunities and skills development to people with barriers to employment.
VISION: Every person in Kern, Kings, and southern Tulare counties has the opportunity to achieve his/her fullest potential through the power of work.
VALUES: Accountability ~ Integrity ~ Dignity ~ Diversity & Inclusion ~ Ingenuity ~ Opportunity
DEPARTMENT: Retail Services Department
SUPERVISION RECEIVED: Retail Store Manager
SUPERVISION EXERCISED: None
CLASSIFICATION: Non-Exempt
POSITION SUMMARY: The Retail Clerk provides customer service, processes payments, and maintains the sales floor.
The expectation of this position is to achieve organizational, team and personal goals in alignment with our Strategic Vision Priorities and through living out our organizational Values.
Standards of Performance and Conduct (each is an essential function):
- Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and mission.
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Work collaboratively with management and staff to achieve overall organizational goals.
- Consistently maintain acceptable level of productivity, ensuring accounts payable/disbursement functions are completed accurately and timely.
- Punctual and regular in attendance, understanding that time away from work is approved and taken in accordance with established policies.
- Perform duties in a manner that promotes a team concept and reflects Goodwill’s mission, philosophy, and core values of accountability, integrity, dignity, diversity, ingenuity, excellence, opportunity and responsibility.
- Work in accordance with Goodwill policies, procedures and generally accepted business practices.
- Promote a favorable image and works cooperatively with all organization employees, participants, customers and other persons contacted during the course of performing duties.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the required knowledge, skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Basic mathematical skills and the ability to read English. Intermediate knowledge of computers, keyboarding, and photography. One year of experience in a retail environment with some cash handling experience required.
Language Skills: Ability to read and write, as well as effectively present information and respond to questions from groups, managers, employees, clients, customers, and the general public using tact, courtesy and cooperativeness. Knowledge of basic math operations such as addition, subtraction, multiplication, division and percentages.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables; exercise judgment, resourcefulness, ingenuity and initiative.
Other Skills and Abilities: Effective interpersonal and communications skills to interact effectively with all levels of management and staff. Ability to operate office equipment, including computer, telephone, cell phone, tablet, fax and copy machine. Must exhibit a high level of integrity and business ethics.
Certificates, Licenses, Registrations: None.
Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS AND DEMANDS: Retail Clerk
8. Fingering/Fine Dexterity
x
11. Handling/Gross Dexterity
x
17. Reaching – Above Shoulder
x
18. Reaching – Shoulder & Below
x
33. Visual Accommodation
x
35. Field of Vision/Peripheral
x
LIFTING AND CARRYING REQUIREMENTS/DEMANDS:
67-100% / DAY
CONTINUOUSLY
(Administrative/Clerical)
Class 1
Light Activity
Lift/Carrying
Minimum 30 LBS
x
MEDIUM
(Moderate Physical Activity)
Lift/ Carrying
Minimum 50 LBS
HEAVY
(Heavy Physical Labor)
Lift/Carrying
Minimum 70 LBS
ENVIRONMENTAL CONDITIONS:
67-100% / DAY
CONTINUOUSLY
Moving Mechanical Parts
x
Toxic/Caustic Chemicals
x
