JOB Under general supervision, the Administrative Assistant III will be required independent judgment, and decision-making skills for providing clerical support to the Transfer Credit and Placement Office. Primary responsibilities include reviewing post-secondary educational credentials for determining English and Math placement and transfer credit, and appropriately, identifying prerequisites and co-requisites to permit course enrollment.
Applicant Testing: Microsoft Word EXAMPLE OF DUTIES
- Review and process domestic and foreign educational credentials for performing a course-by-course evaluation.
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Review and process domestic and foreign credentials for awarding English and math placement.
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Review and process educational credentials for prerequisites and corequisites to permit course enrollment.
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Review and process credentials for awarding credit based on various aspects of prior learning.
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Provide in-person service to students.
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Provide exceptional customer service in an amiable manner on a daily basis.
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Respond to inquiries via in-person, email, and phone regarding enrollment-related matters.
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Thorough understanding of FERPA regulations related to confidentiality of student records.
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Remain knowledgeable of program and course updates.
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Exercise equity, respect, and sensitivity for servicing a diverse academic environment.
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Maintain professionalism in attitude and conduct when servicing internal and external persons.
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Delivers quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
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Maintains sensitivity, understanding and respect for a diverse environment inclusive of students, faculty and staff.
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Other duties as assigned.
SUPPLEMENTAL INFORMATION
- Associate’s degree is preferred. Any and all degrees must be from a recognized institutional accreditor.
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Previous experience in enrollment services within higher education is preferred.
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Banner experience preferred.
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Knowledge of FERPA (Family Educational Rights and Privacy Act of 1974, as amended) preferred.
