Endpoint Administration (Windows/macOS/iOS/Android): Enroll, configure, and secure devices in MS Intune – including rollout and device replacements.
Operate the device lifecycle: Handle device returns, perform secure resets/data wipes, refurbish devices, and provide “ready-to-deploy” equipment; maintain asset and inventory data.
Identity & Access Support (Entra ID): Perform MFA resets and device re-registration, maintain users and groups, set up guest access, and assign licenses.
Collaboration Support (Teams/SharePoint): Provide end-user support for Microsoft Teams, manage permissions/sharing in SharePoint/OneDrive, and troubleshoot issues.
Processes & quality: Contribute to improving processes (checklists, standards, documentation) and sharing knowledge with the Service Desk and key users.
Solid hands-on experience administering Microsoft 365 and Entra ID (users, groups, MFA, guest access).
Solid experience in endpoint management with Intune (enrollment, profiles/policies, compliance, app deployment).
Strong understanding of Windows; macOS/iOS/Android experience is a plus.
Experience with PowerShell and strong interest in using and enhancing scripts for automation and standardization.
Structured, service-oriented way of working.
Excellent communication skills.
Fluent English, both written and spoken (B2 or higher).
Completed vocational training in IT (or comparable qualification).
