Front-End Implementation Manager
Remote
Employment Type: Full-Time | Exempt
About Nsight Health
Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.
Nsight Health — Where Technology Meets Compassion.
Position Summary
We are seeking a Front-End Implementation Manager to own the onboarding and go-live experience for new clinics and health systems. Reporting to the Director of Implementation, you are the polished, professional face of Nsight throughout implementation — the person providers and health-system leaders work with from signed deal to live program.
You run each implementation as a project: timelines, milestones, stakeholders, and an on-time, clean go-live. You read the room, anticipate what a sophisticated physician or health-system executive needs before they ask, and keep every rollout calm, credible, and on track. You coordinate the data and delivery teams behind the scenes so the clinic only ever sees a smooth, confident process. When the program goes live, you run the warm handoff into Customer Success, delivering an account that is set up to win from day one, with the relationships and context transferred so the clinic never feels a seam.
AI Fluency Requirement - Non-Negotiable
Nsight Health is an AI-first organization. Every member of our leadership and operations team is expected to actively use AI tools in their day-to-day work - not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role.
Key Responsibilities
Onboarding and Go-Live Project Management: Own the implementation plan, timeline, and milestones for each new clinic and health system, driving a clean, on-time go-live. Run multiple concurrent implementations without dropping detail or letting timelines slip. Coordinate the Back-End Implementation Manager, Support, and the commercial team so that what was sold is what gets delivered.
Provider and Health-System Engagement: Serve as the polished, professional point of contact throughout implementation, credible and composed in front of physicians and health-system leadership. Read the room and adapt, managing sophisticated stakeholders, expectations, and the occasional tense moment without losing the relationship. Communicate proactively with executive-ready status updates, kickoffs, and milestone reviews.
Proactive Delivery: Anticipate blockers before they surface, escalate early, and drive them to resolution. Capture decision-maker contact information and confirm EMR and EHR access during implementation so the account meets the green-bar standard at handoff.
Warm Handoff to Customer Success: Run the structured handoff into the Customer Success Manager at go-live, transferring relationships, context, and account detail so the clinic experiences one continuous team.
The Impact You’ll Make
First Impressions That Last: The implementation experience you deliver is the first real interaction a clinic has with Nsight Health as an operating partner. A clean, confident go-live builds the foundation that Customer Success builds on. A rocky one costs trust that takes months to recover.
Provider Confidence at Scale: By showing up credibly in front of physicians and health-system executives and running implementations that stay on time and on track, you are directly shaping how sophisticated providers perceive and trust Nsight Health as a long-term partner.
Growth Through Clean Handoffs: Every account you hand off cleanly to Customer Success is an account positioned to grow. The relationships you build and the context you transfer during implementation directly fuel the expansion motion that drives revenue across the book.
Qualifications
Required:
Three or more years in implementation, onboarding, project management, or client-facing delivery, ideally in healthcare or SaaS.
Strong project management ability, able to run multiple implementations to on-time completion.
Exceptional communication and executive presence, comfortable and credible with physicians and health-system leaders.
A proactive, anticipatory thinker who reads a room and gets ahead of problems.
Highly organized and calm under pressure, with sharp attention to detail.
High AI fluency, meaning active, working use of AI tools in your daily professional workflow.
Preferred:
Experience in remote care, RPM, CCM, or chronic care implementations.
Health-system or multi-site provider implementation experience.
PMP or equivalent project management training.
Experience with HubSpot, Monday.com, or similar project management and CRM tooling.
Compensation & Benefits
Benefits Include:
PTO Accrual
Medical, Dental, Vision, and supplemental insurance options
401(k) Plan with 3.5% Company Match
Company-provided equipment
Join Our Mission-Driven Team
At Nsight Health, you will be part of a fast-growing organization at the intersection of healthcare, technology, and compassion. We are looking for a Front-End Implementation Manager who shows up with polish and confidence, runs a clean process, and takes pride in delivering a go-live experience that sets every clinic up to win from day one.
Recruitment Fraud Alert
Nsight Health takes candidate safety seriously. Please be aware that fraudulent individuals may impersonate our recruiters or employees and offer fake employment opportunities.
All legitimate interviews with Nsight Health are conducted through our formal hiring process, and employment offers are only extended after candidates have successfully completed required interviews and evaluations. Official employment offers are communicated by a member of our team via a scheduled phone call. We will never offer employment without first meeting with you through our established hiring procedures.
If you receive a suspicious email, text message, or job offer claiming to be from Nsight Health, please verify its authenticity by contacting us directly through our official website or careers page.
Nsight Health is not responsible for offers or communications made by unauthorized individuals claiming to represent our organization.
