Do you reside within commutable distance from 12333 W. Olympic Blvd LA? Where? Are you willing/able to work onsite daily? Technical support covering: • Opening, updating tickets & KB • Troubleshoot end user technology issues • Updating documentation • Following support standards, processes and procedures • Following escalation processes • Providing since of urgency • Responding to and updating ticket status • Communicating to end users and team leads regularly Describe Level 1 (minimum) End User Technical support skills: • PCs, laptops, monitors, keyboards, wifi, printers, apps and software, etc. • Perform hardware/software installs, swaps and updates • OS: Windows, Mac, Linux • Apps: O365, gaming apps, and others • Escalate complex hardware, applications, OS, firmware, or system issues Describe Experience working with ticketing systems ideally with ServiceNow and Slack; describe Customer facing skills, Professional, Positive Attitude, passionate about end user satisfaction; Describe Has high standards for customer support, dependability, on time, responsiveness, since of urgency, task oriented and follow thru Able to collaborate with other technical team members, end users and management Clear English spoken and written communication skills Technical certifications, describe
