Front Office Administrator: Full-Time
We are a modern, privately owned, general dental practice located in Pawtucketville Lowell, MA. Our goal is to bring exceptional, affordable, relationship-based dentistry to Greater Lowell.
What to expect from us:
- A clean, modern, comfortable, work environment
- A strong focus on training and career development. You will be given all of the training and tools you need to succeed.
- A unified, team driven approach to patient care with the goal of delivering exceptional service that surpasses our patient's expectations.
What we expect from our team members:
- A welcoming and upbeat personality that contributes to a positive office atmosphere for both patients and staff.
- Openness to learning new tasks, adjusting to new software, and adapting to changes in office procedures or policies
- Able to handle challenging situations, whether it’s managing patient concerns, schedule conflicts, or billing issues, with a calm and professional demeanor.
- Team focused
Responsibilities
- Manage daily office operations, including scheduling appointments and maintaining calendars.
- Provide exceptional customer service by answering phone calls, responding to inquiries, and addressing client needs.
- Perform clerical tasks such as filing, data entry, and document preparation.
- Maintain close communication with clinical team regarding patient communications such as cancellations and changes in the schedule.
- Manage the reception area by greeting patients and directing patient flow efficiently.
- Verify insurance benefits and inputting insurance breakdown information into practice management software.
- Collect patient copays, sending and receiving insurance claims, and following up on overdue claims.
- Collaborate with team members to improve office processes and enhance overall efficiency.
Qualifications
- Proven experience in an administrative role or similar position is required.
- Strong time management skills with the ability to prioritize tasks effectively.
- Excellent phone etiquette and interpersonal communication skills.
- Experience with Opendental practice management software is preferred but not required.
- Bilingual candidates are a plus, enhancing communication with diverse clients.
- Strong organizational skills with attention to detail to maintain accurate records.
- Experience as a dental receptionist or clerk is advantageous but not mandatory.
- Experience in handling dental insurance claims is preferred.
- A proactive attitude towards problem-solving and a willingness to learn new skills is essential.
Benefits
- Paid time off
- Holiday Pay
- Generous credit towards in-office dental treatment
- Career development
Job Schedule (Approximately 40 hours per week)
Tue: Alternates between 9:45AM-7PM and 8:00AM-2:00PM
Wed-Thurs: 9:45AM-7:00PM
Fri: 7:30AM-4:30PM
Sat(every other): 8:00AM-1:30PM
Job Type: Full-time
Pay: $24.00 - $32.00 per hour
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Ability to Commute:
- Lowell, MA 01854 (Required)
Work Location: In person
