Job Description
We are looking to add to our team because we are expanding! We have immediate openings for a Bilingual - Call Center Representative at our Fresno call center. The ideal candidate will have sales experience, the ability to make a high volume of outbound calls, meet the quota of appointments scheduled, and be a team player with a positive attitude!
Benefits:
We offer employees working full-time comprehensive benefits, including health coverage (medical, dental and vision), 401K, Employee Discounts, 8 paid Holidays off, Vacation Time and Sick Leave.
Salary:
Hourly rate $17.00 base, with the ability to make $21 plus on commissions
Responsibilities and Duties:
The role of the Call Center Representative is to contact residential housing owners/renters by telephone, explain the programs available, ask a series of questions to determine if the homeowner/renter is eligible, qualify the residential housing owner for the program and set up an appointment with a designated Specialist.
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Schedule is Monday - Friday 8:30 am - 5:30 pm (includes 30 min lunch)
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Weekends off
Essential Duties and Responsibilities:
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Successfully complete the required initial training and all additional training stated in the ISA Training Plan.
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Contact residential housing owners by telephone to educate them on the programs we have available.
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Qualify the residential housing owner for the program (which includes completing the appropriate documentation required over the phone).
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Set an appointment with the residential housing owner to meet with one of the companys Specialist.
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Communicate the appointment date and time to the designated Specialist.
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Submit required documentation.
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Required to meet targeted goals.
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Contribute to the efforts of the team and the companys overall goals.
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Maintain continuity by documenting and communication actions, irregularities, and continuing needs appropriately.
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Attend and participate in all training sessions and meetings.
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Maintain a safe and clean working environment by complying with procedures, policies, and regulations.
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Other duties as assigned.
Qualifications and Skills:
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Bilingual - English and Spanish - Required
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High School Diploma or equivalent
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1 + years of customer service experience
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1 + years of outbound calling experience highly preferred
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1 + years of sales experience
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Ability to pass a drug and background screening
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Strong verbal, listening and communication skills
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Excellent telephone etiquette
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Knowledge of MS Office
- 1+ Call center experience (optional)
- Bilingual in Spanish
- Customer Service (optional)
- Drivers License (optional)
- Sales Experience
