Job Overview
We are seeking a dynamic and experienced Service Manager to lead our mobile and in house RV service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive profitability through effective management of service technicians and repair processes. Your leadership will inspire a team dedicated to delivering top-quality RV maintenance and repair services, fostering a positive customer experience at every interaction. This position offers an exciting opportunity for someone passionate about RV excellence and team development to make a significant impact in a fast-paced environment.
Responsibilities
- Lead and coordinate all aspects of the RV service department, including scheduling, workflow management, and quality control.
- Supervise service technicians, ensuring adherence to safety standards, technical procedures, and customer satisfaction goals.
- Oversee vehicle diagnostics, repairs, and maintenance procedures such as roof and flooring replacements, AC, water heater, furnace and other appliance replacements and repairs, and auto body repairs.
- Manage customer interactions by providing expert advice on RV repairs and maintenance needs; upsell additional services when appropriate to enhance customer value.
- Ensure accurate RV estimating and service writing; handle cash transactions responsibly while maintaining transparency with customers.
- Monitor inventory levels for parts and supplies; coordinate with vendors to ensure timely availability of materials needed for repairs.
- Foster a team-oriented environment that emphasizes continuous training in automotive diagnostics, mechanical knowledge, and customer service excellence.
Qualifications
- Proven dealership experience with a strong background in RV service management.
- Extensive mechanic experience with RV diagnostics and repair across various systems including air conditioners, water heaters, plumbing and 12v electrical diagnostics and troubleshooting.
- Demonstrated ability in RV estimating, service writing, and upselling techniques to maximize revenue opportunities as well as communicating with insurance and ESC companies.
- Knowledge of RV repair procedures such as all repairs and replacements interior and exterior.
- Strong customer service skills with the ability to communicate technical information clearly and professionally.
- Experience managing cash handling processes accurately while maintaining integrity.
- Ability to motivate team members towards achieving departmental goals. Join us as we drive excellence in automotive care! We are committed to supporting your growth through ongoing training opportunities while providing a vibrant work environment where your leadership can truly shine. If you’re ready to lead a passionate team dedicated to delivering outstanding vehicle service experiences—apply today!
Pay: $28.00 - $32.00 per hour
Work Location: In person
