The Housing and Community Development Department is dedicated to enhancing the quality of life for all Raleigh residents by creating stronger neighborhoods and expanding access to safe, affordable housing. Through innovative programs and community partnerships, the department invests in affordable housing initiatives, supports services for low- to moderate-income residents, enforces housing standards, and leads neighborhood revitalization and community engagement efforts throughout the city.
As a Community Development Administrative Technician, you will play an essential role in supporting the department's mission by providing high-quality administrative, operational, and customer service support. In this position, you'll help ensure the efficient delivery of programs and services while serving as a key resource for staff, residents, and community partners.
About You
You are a self-motivated and adaptable professional who enjoys keeping operations organized and running smoothly. You quickly learn new processes, exercise sound judgment, and remain flexible as priorities shift. You excel in a fast-paced environment where balancing multiple responsibilities and meeting deadlines is the norm.
You are known for your strong organizational skills, communication, and commitment to delivering exceptional customer service. Whether coordinating administrative tasks, communicating with diverse stakeholders, or supporting department initiatives, you build positive relationships through professionalism, collaboration, and a solutions-oriented mindset.
About Us
The Housing and Community Development department is committed to building vibrant, inclusive communities where all residents have the opportunity to thrive. Our work focuses on creating and preserving affordable housing, investing in community development programs, ensuring safe and decent housing through code enforcement, and strengthening neighborhoods through revitalization and resident engagement.
We value collaboration, innovation, integrity, and service. Every member of our team contributes to meaningful work that positively impacts the lives of Raleigh residents and helps shape the future of our community.
Education & Experience
High School diploma or G.E.D. equivalency; less than 1-year experience in clerical support, data entry, customer service, or related field;
OR
Equivalent combinations of education, training, and experience that provide the required knowledge, skills, and abilities may be substituted
Knowledge, Skills and Abilities
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Electronic filing systems and records management principles.
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General office practices and administrative procedures
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Customer service principles and practices
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Basic research methods, data collection, and information compilation
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Time management, organization, and the ability to prioritize competing responsibilities
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Attention to detail and accuracy in completing assignments
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Effective written and verbal communication skills
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Professional interpersonal skills for interacting with coworkers, supervisors, residents, vendors, and the public
ADA and Other Requirements:
Work Environment and Physical Effort:
Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
Work Environment:
Work is typically performed in an office or similar indoor environment. Employees will occasionally work in an outdoor environment.
Work Exposures:
Work in this position does not require frequent environmental exposures. Employees may occasionally be exposed to Individuals who are hostile or irate.
City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
