Description:
We are seeking a strong Full-Time professional to join our team as a Case Manager for our facility in Plant City, FL. The Case Manager is responsible for facilitating admissions, discharges, and to affect a safe and supportive environment for patients. This role ensures clients receive comprehensive, person-centered care by connecting them with appropriate treatment resources, monitoring progress, and helping address barriers to recovery.
Responsibilities
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Conduct intake assessments to identify client needs, risk factors, strengths, and goals.
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Develop individualized service plans in collaboration with clients and treatment providers.
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Coordinate referrals to detox, inpatient, outpatient, mental health, medical, housing, employment, and social services.
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Maintain regular contact with clients through meetings, calls, and home or community visits.
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Monitor client progress, update service plans, and document outcomes.
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Participate in case reviews, multidisciplinary team meetings, and quality compliance activities.
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Responsible for facilitating the admission process.
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Notify nursing of all B2B transfers for nurse-to-nurse report and eyes on
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Responsible for coordinating arrival with all departments.
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Facilitate tours for families and potential admissions
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Responsible for regular follow up meetings with caseload
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Responsible for touring patients and providing program overview
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Providing orientation by group schedule, therapist assignment, CM and back up CM to all patients after 24 hours
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Responsible for documenting all patient meetings in Electronic Medical Record and tracking sheets
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Monitor group attendance and address if needed
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Monitor progress/behaviors and redirect if needed
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Communicate with treatment team on progress, issues, discharge plans
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Communicates and deals effectively with patient’s family members and referral sources
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Responds to incoming telephone inquiries and initiates follow-up communications.
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Act as a prime source of information for court contact and the general public.
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Responsible for de-escalation and crisis intervention as needed
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Communicate Crisis/ AMA/ Incidents to Management
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Responsible for facilitating discharge of patients to include arranging transportation
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Responsible for scheduling aftercare appointments and arranging step-down transfers
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Communicate discharge plans/ changes to QA Director and assigned therapist
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Responsible for follow up post completion of treatment (alumni)
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Employer Related affairs– FMLA, STD, LOA, COBRA
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Ensure that documentation is timely, consistent, clear and articulate
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Keep clinical records secure at all times and maintain confidentiality pertaining to clients and families
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Address problems noted by supervisor
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Will communicate with supervisor and keep supervisor informed of significant case developments
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Complies with WHITE SANDS TREATMENT CENTER Policies and Procedures.
Requirements:
- High School Diploma or equivalent
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Associate or Bachelor’s degree in social work, human services, psychology, or related field preferred
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2 years of experience working in the substance abuse or mental health field in treatment, social services, or case management strongly preferred.
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Certified Case Manager preferred
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Strong interpersonal and communication skills. i.e. the use of verbal and non-verbal communication with others, (courtesy, tone of voice, facial expressions, gestures, etc.)
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Ability to build trust with individuals experiencing addiction and co-occurring disorders.
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Organizational skills and attention to detail.
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Ability to maintain boundaries and handle sensitive information confidentially.
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Cultural competence and ability to work with diverse populations.
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Demonstrate good strategic and problem-solving skills
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Complete tasks in a timely and efficient manner, adhere to time schedules, maintain good communication, demonstrate willingness to accept responsibility and function well as a team member and contribute positively to the morale of staff
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Demonstrates excellent organizational skills and originator of new ideas and methods.
Benefits
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Health insurance
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Dental insurance
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Vision insurance
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Paid time off- 3 weeks
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401(k)
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Short-Term Disability
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Long -Term Disability
