Technician will trouble-shoot, repair, audit, service, install and modify equipment at various customers production and manufacturing facilities. The equipment is an industrial cabinet x-ray system mainly used in the food industry for contaminant detection as a quality control & food safety tool. Provide technical support on-site or from remote location(s) or from our Vancouver, WA office. Technicians must rely on their experience, training and judgment to plan and accomplish goals.
- Perform services, installations, training & provide technical support for manufacturing equipment
- Extensive Travel and work hours other than Monday - Friday will be required for both planned and emergency services. Travel is typically 40 - 75% of work hours. Service area includes: Oregon, Washington, Idaho, California, Alaska, Hawaii, Arizona, Nevada, Utah, Montana
- Quote parts, issue Purchase Orders and install on equipment
- Document problems and solutions of equipment on Field Service Reports
- Perform testing and documentation of new and existing products for equipment applications
- Assess equipment performance based on field experience and recommend upgrades that would improve customer production and satisfaction
- Provide advanced telephone, email and online support to customers for technical issues.
- Maintain a high technical knowledge level of products & peripheral systems
- Develop and provide on-site application training programs and certifications
- Understand and adhere to strict safety and compliance guidelines at a wide variety of manufacturing & product in facilities
- Ability to convey complex technical details
- Excellent organizational, communication, and interpersonal skills with the ability to multitask and collaborate on projects
- High computer literacy with knowledge of Microsoft suite, networking & system integration
- Composed demeanor able to perform while under unreasonable pressure from customers
- Experience with HACCP and Radiological Safety
- Field Service Work History
- Experience in Service or Electronics industries
- Bachelors or Associates Degree in Computer Science, Engineering, Electronics Physics, Applied Physics, Radiological Physics, Health Physics or related fields
401K matching
Medical, vision, and life insurance
Flexible Spending Account
PTO & vacation
Thank you and we look forward to hearing from you!
