SCOPE: The position supports CMHA Asset Management housing program by ensuring accurate, timely, and compliant management and submission of HUD Form 50058 data for the program. Reporting directly to the Assistant Director of Asset Management, this position serves as the Agency's subject matter expert for HUD Public and Indian Housing Information Center (PIC) reporting and provides technical guidance, quality assurance, training, and problem resolution to promote regulatory compliance and operational excellence.
This position demonstrates CMHA's core values of Respect, Integrity, Accountability, Professionalism, Initiative, Creativity, Accuracy, Timeliness, Quality, and Exceptional Service by maintaining accurate program data, collaborating with internal and external stakeholders, proactively identifying compliance concerns, and delivering exceptional support that advances the Agency's mission of providing quality affordable housing and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.
- Maintain the accuracy and integrity of HUD PIC data related to Public Housing and other assigned housing programs by ensuring unit and resident information is current, complete, and compliant.
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Ensure the timely and accurate submission of all HUD Form 50058 transactions for applicable CMHA housing programs in accordance with HUD regulations and reporting deadlines.
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Analyze PIC reporting data to identify discrepancies, trends, and compliance issues, implementing corrective actions to maintain data quality and regulatory compliance.
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Research and resolve complex 50058 reporting errors through detailed analysis, collaboration with staff, and implementation of appropriate corrective measures.
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Serve as CMHA's primary technical resource for PIC and 50058 reporting issues, providing guidance, troubleshooting assistance, and solutions that support efficient program operations.
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Develop and deliver training to Asset Management and Housing Choice Voucher staff regarding HUD 50058 reporting requirements, PIC processes, and best practices to promote continuous learning and operational consistency.
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Partner with HUD PIC Coaches and other regulatory contacts to resolve reporting issues, clarify program requirements, and ensure ongoing compliance.
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Conduct quality assurance reviews and audits of resident files and program records to verify the accuracy, completeness, and integrity of data entered into HUD reporting systems.
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Monitor compliance with HUD regulations and recommend process improvements that enhance reporting accuracy, efficiency, and overall program performance.
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Prepare reports, documentation, and recommendations related to PIC compliance, reporting trends, and corrective actions for management review.
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Provide technical support and coaching to Asset Management staff while fostering a culture of accountability, professionalism, and exceptional customer service.
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Demonstrate initiative by identifying opportunities to improve reporting processes, streamline workflows, and enhance data integrity through creative and effective solutions.
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Maintain the confidentiality of sensitive resident, employee, and Agency information while exercising sound judgment and the highest ethical standards.
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Perform other duties, special projects, and assignments as directed to support the mission and operational objectives of CMHA.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
DESIRED QUALIFICATIONS/EDUCATION:
- Comprehensive knowledge of HUD Public Housing regulations, Form 50058 reporting requirements, and PIC system processes.
- Strong analytical and problem-solving skills with the ability to identify issues, collect and evaluate data, draw sound conclusions, and implement effective solutions.
- Demonstrated commitment to Accuracy, Quality, and Timeliness in maintaining program records and regulatory reporting.
- Excellent written and verbal communication skills, including proficiency in grammar, spelling, punctuation, and professional business correspondence.
- Ability to communicate technical information effectively and deliver training to staff with professionalism and respect.
- Demonstrated ability to establish positive working relationships with staff, management, HUD representatives, and external partners while providing Exceptional Service.
- Ability to manage multiple priorities, meet deadlines, and exercise sound judgment while maintaining a high degree of Accountability and Integrity.
- Ability to maintain strict confidentiality of sensitive information.
- Keyboarding proficiency of at least 35 words per minute, net.
- Proficient in Microsoft Office Suite, including Word and Excel, with the ability to learn and effectively utilize Agency software applications and reporting systems.
- Demonstrated ability to work independently while contributing collaboratively to team objectives through Professionalism, Initiative, and Creativity.
EDUCATION/EXPERIENCE/CERTIFICATIONS:
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Associate's degree in Public Administration, Business Administration, or a related field; or an equivalent combination of education and relevant experience.
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Minimum of four (4) years of progressively responsible experience within a Public Housing Authority or similar affordable housing organization, with experience in HUD compliance, inspections, quality control, program analysis, or related functions preferred.
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Experience working with HUD Form 50058 submissions, PIC reporting, and HUD occupancy requirements strongly preferred.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must be able to perform essential job functions in an environment that could have increased stress levels. He/she must be able to maneuver about and survey the grounds and properties in all kinds of weather.
OTHER: The incumbent must possess and maintain a valid driver's license in state of residence, and maintain an insurable driving record under the terms and conditions of the CMHA auto liability policy. The incumbent may have no more than 6 accumulated points in 3 consecutive years.
