Front Desk Medical Receptionist – Physical Therapy & Pain Management (Bilingual)
Advanced Care Providers (ACP) – Chicago, IL
Full-Time | Monday–Friday | $17/hour + Benefits
Overview
Join our dedicated team at Advanced Care Providers (ACP), where you’ll be the welcoming face of our practice! As a Bilingual Front Desk Medical Receptionist, you will play a key role in supporting daily operations within our Physical Therapy and Pain Management departments.
This position requires strong communication skills in both English and Spanish, excellent organization, and the ability to thrive in a fast-paced clinical environment. If you are detail-oriented, patient-focused, and enjoy working in a collaborative healthcare setting, we’d love to meet you!
What You’ll Do
- Greet patients and visitors warmly, creating a professional and welcoming environment
- Schedule, confirm, and manage appointments for physical therapy, pain management, and follow-up visits
- Verify patient demographics, and obtain necessary authorizations
- Perform patient check-in and check-out efficiently and accurately
- Assist with patient intake paperwork, ensuring all documentation is complete and compliant
- Communicate clearly with patients in both English and Spanish regarding appointments, care instructions, and general inquiries
- Manage multi-line phone systems, route calls appropriately, and respond to inquiries promptly
- Coordinate communication between providers, referral sources, and patients
- Collect co-pays, assist with front office billing tasks, and update patient accounts
- Maintain strict patient confidentiality and adhere to HIPAA regulations
- Support additional administrative tasks to ensure smooth clinic operations
Basic Qualifications
- Fluent in English and Spanish (required)
- Strong customer service and interpersonal communication skills
- Basic understanding of medical terminology and scheduling procedures
- Proficiency with Microsoft Office and Cerner EHR systems
- Ability to multitask and stay organized in a high-volume setting
Preferred Qualifications
- Previous experience as a Medical Receptionist or Front Desk Coordinator in a physical therapy, pain management, or orthopedic setting
- Experience with Cerner EHR system
- Familiarity with pre-authorizations and billing workflows
- Experience working with personal injury (PI) and workers’ compensation cases is a plus
Why You’ll Love Working at ACP
- Competitive hourly pay with growth opportunities
- Health, dental, and vision insurance
- 401(k) with employer match
- Paid time off (PTO)
- Supportive, team-oriented work environment
- Opportunity to make a meaningful impact helping patients recover and return to full health
About Advanced Care Providers (ACP)
At Advanced Care Providers, we specialize in treating patients involved in personal injury, workers’ compensation, and musculoskeletal conditions. Our integrated care model includes Chiropractors, Physical Therapists, Pain Management Specialists, Orthopedists, and Surgical Providers—all working together to deliver comprehensive, patient-centered care. From diagnosis through recovery, ACP is committed to helping patients heal efficiently and effectively.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Medical receptionist: 1 year (Preferred)
Language:
Work Location: In person
