We are looking for a sharp, professional, no-nonsense, and detail-oriented individual to be the first point of contact for all incoming calls to our criminal defense and plaintiffs’ personal injury law practice, particularly prospective clients.
This is not a traditional receptionist role. Your main responsibilities as our Intake Specialist are to efficiently qualify prospective clients by vetting them using criteria we provide, professionally shut down time-wasters and people seeking free legal advice, and implicitly encourage serious, viable clients to retain the firm.
You must be comfortable being direct while remaining courteous at all times, even when people become emotional, unreasonable, or insulting.
Key Responsibilities:
- Answer and screen all incoming calls, including prospective clients, current clients, attorneys, court personnel, expert witnesses, and others
- Efficiently qualify potential new clients, gather key details about their situation, and relay accurate information to the attorney
- Confidently quote retainers and consultation policy without hesitation or apology
- Direct non-prospective calls (current clients, court, opposing counsel, etc.) to the appropriate person efficiently
- Use strong soft sales skills to build rapport, convey competence, and encourage serious, viable clients to retain the firm
- Protect the attorney’s and paralegal’s time by ending unproductive calls politely but firmly
What We’re Looking For:
- Strong, clear, and professional phone demeanor
- Ability to discern and make accurate recommendations to the attorney about the sincerity of prospective clients to protect the attorney’s and paralegal’s time, based on our criteria for viable clients
- Strong soft sales ability: the capacity to quickly build trust, reduce hesitation, and make qualified callers feel they are speaking with a competent and decisive firm that can help them
- Ability to be firm, decisive, and efficient while remaining courteous and professional
- Ability to gather, remember, and accurately record detailed information under time pressure
- Comfortable quoting prices and shutting down unqualified callers without being dragged into long conversations
- Experience in high-volume or high-pressure phone environments (collections, insurance, medical billing, or similar) is strongly preferred
This is a full-time position. We are looking for someone reliable who can treat this as a serious, long-term role and execute a clear system.
If you are direct, thick-skinned, and capable of both protecting the attorney’s time and converting serious prospects into clients, please reply with a short note explaining why you would excel at this balance.
Pay: $20.00 - $25.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Intake: 1 year (Preferred)
Language:
- English (Required)
- Spanish (Preferred)
Ability to Commute:
- Parsippany-Troy Hills, NJ 07054 (Required)
Work Location: In person
