About Rack Attack
Rack Attack is the premier rack specialty retailer in North America. Since opening our first store in 1996, we have remained passionate about delivering the best rack solutions for our customers’ lifestyles. With nearly 30 years in business and continued expansion across North America, we offer exciting opportunities to grow your career with us.
At Rack Attack, we don’t just sell products — we sell experiences. From biking and skiing to camping and road-tripping, we connect customers to the activities they love.
Your Role
Are you a passionate, experienced leader who enjoys coaching and developing a team in a customer-focused environment?
You will deliver an exceptional customer experience by matching customers with the right products for their needs. You’ll partner closely with the Store Manager to lead, coach, and develop the team while remaining hands-on with installations and day-to-day operations.
What You’ll Do
Key Responsibilities
Safety
- Ensure all installations are performed safely, accurately, and in accordance with company standards
- Properly use hand and power tools and ensure team members are trained on safe tool usage
- Follow safe lifting practices and ensure proper use of equipment when handling up to 50 lbs
- Maintain a clean, organized, and hazard-free work environment
- Enforce safety protocols and immediately address unsafe behaviors or conditions
- Promote a culture of accountability and workplace safety within the team
Team Leadership
- Supervise, coach, and develop team members to enhance performance and skills
- Foster open communication and address team concerns professionally
- Assist in recruiting, hiring, and onboarding new employees
- Lead by example and uphold company values
- Store Operations
- Open and close the store following operational and security procedures
- Oversee cash management, deposits, and register balancing
- Maintain accurate records including invoices, receipts, and inventory transfers
- Ensure store cleanliness and visual merchandising standards are met
Customer Service
- Provide consultative sales support to deliver a 5-star customer experience
- Professionally handle customer calls, inquiries, and concerns
- Resolve complaints effectively and proactively
- Monitor feedback and implement improvements
Product Installation
- Install bike racks, storage boxes, hitches, and other outdoor equipment safely and efficiently
- Ensure installations meet company standards
- Educate customers on product use and maintenance
- Troubleshoot installation-related issues
Sales & Performance
- Support sales targets and performance metrics
- Demonstrate products and recommend add-ons or accessories
- Collaborate with the team to drive revenue growth
Inventory & Technical Support
- Maintain inventory levels and ensure the sales floor is well stocked
- Keep tools and installation areas organized
- Stay informed on new products, promotions, and policies
In addition to your base pay, you will be eligible to earn commission and performance-based bonuses tied to realistic and attainable store targets. Our compensation structure is designed to reward both individual contributions and overall store success. The pay range above includes potential commission and bonuses.
What We Offer
- Unique and Competitive Compensation Packages
- Extended Health Benefits
- 401k Matching Program
- Paid Time Off
- Ongoing Professional Development and Training
- Endless Growth Opportunities
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 3 years (Required)
- Automotive/Tool: 2 years (Required)
- Leadership: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
