Job Summary
We are seeking a results-driven Spa Manager to lead daily operations with a strong focus on driving membership sales, increasing client retention, and maximizing overall clinic revenue. This role is ideal for a leader who thrives in a sales-focused environment, builds high-performing teams, and is passionate about delivering an exceptional guest experience while achieving aggressive growth targets.
Key Responsibilities
- Lead, coach, and develop a team of up to 30+ employees, including Sales Associates, Estheticians, and Massage Therapists, with a strong emphasis on sales performance and membership conversion
- Drive membership growth, retail sales, and service enhancements to consistently exceed monthly and quarterly revenue goals
- Monitor and analyze key performance indicators (KPIs) such as conversion rates, average ticket value, retention, and utilization, and implement strategies for continuous improvement
- Train and hold front desk teams accountable for membership sales scripts, guest experience standards, and rebooking strategies
- Oversee daily operations to ensure a seamless, high-quality guest experience that supports long-term client loyalty
- Manage scheduling to optimize provider utilization and maximize revenue per hour
- Maintain inventory levels for retail and backbar supplies, ensuring strong retail presentation and sales opportunities
- Collaborate with ownership and leadership on local marketing initiatives, community outreach, and business development efforts
- Manage clinic financials, including budgeting, forecasting, payroll, and expense control, with a focus on profitability
- Ensure the clinic maintains Massage Envy brand standards, cleanliness, and operational excellence
Qualifications & Skills
- Proven leadership experience in a high-volume, sales-driven environment (spa, fitness, retail, or hospitality preferred)
- Strong track record of driving membership sales, increasing revenue, and improving team performance metrics
- Excellent coaching and motivational skills with the ability to develop top-performing sales teams
- Financial acumen with experience in budgeting, reporting, and KPI analysis
- Exceptional communication and interpersonal skills to engage both staff and guests
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Experience with scheduling, inventory management, and operational oversight
- Passion for wellness, beauty, and delivering an elevated guest experience
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- You're leading a high-priority project for a customer. You've finished your part, but the project can't move forward until each teammate has finished theirs. The deadline is approaching quickly, and you're not sure if you'll meet it.
What would you do first?
A. Meet with the team to identify any bottlenecks
B. Ask the customer for an extension
C. Work on low-priority tasks while you wait for others to finish
D. Reprioritize the remaining project tasks
E. Ask your manager for additional teammates to work on the project
- A prospective client tells you she has used your main competitor for 10 years and likes their product.
What would you do?
A. Ask what she would change about your competitor’s product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor’s drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue
Experience:
- Customer service: 3 years (Required)
- Sales: 3 years (Required)
- leadership: 2 years (Required)
Work Location: In person
