Benefits:
- Commission for closed sales
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Opportunity for advancement
- Paid time off
- Training & development
Why Us?
At Paul Davis Restoration we’re more than a company — we’re a team, and we are a community. We believe in empowering our team members, exceeding client expectations, and delivering best-in-class service to our partners. Our success is built on a culture of innovation, collaboration, and a relentless drive to be the best in the business.
If you’re ready to be part of a team to redefine industry standards and achieve career-defining success, we want to hear from you!
Basic Functions:
- Retain, Prospect and Recruit New Strategic Business Relationships
- Grow and Foster relationships with strategic business accounts
- Onboard and train business relationships
- Create Service Level Agreements with Strategic Business Relationships
- Takes responsibility for communicating to key accounts regarding ongoing projects
- Supports and assists the overall Paul Davis Team
- The Sales and Marketing Account Manager will be expected to take on additional responsibility over time based upon their desire, initiative & performance
Basic Requirements:
- Associate or bachelor’s degree is desired especially in area of Sales, Marketing and Communications
- Experience in marketing, sales, and customer service
- Experience and Relationships in the Restoration, Construction, Real Estate or like industries
- Focus on the Commercial, Multi-family, Condo type Multi-Unit Complexes
- Highly Organized and versed in prioritization of tasks
- CRM experience (Salesforce, Luxor, ect.)
- High level written and verbal communicator
- Deal Maker/ closer
- High aptitude in Microsoft office suite
- Dependable transportation
- Smart Phone
- Appropriate Attire
- Fun and Outgoing Personality
- Driven by Results and Growth
Evaluated On:
- Results of New Accounts brought on by the Sales and Marketing Account Manager
- Relationship and Growth Penetration of active current accounts
- Activities in Luxor or similar CRM platform
- Follow Up and Follow Through
- Commitment to entire Paul Davis Team
- Relationships with Vendors and Subcontractors
- Culture and over all attitude
- Skill Development Goals
- Performance in alignment with the job description
- Behaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand Promise
Overall Primary Duties:
- Face to Face activities with current and new strategic business relationships
- Coordinate Meetings, Lunches, and Presentations to educate and probe for win/ win/ win relationships
- Be the Face of Paul Davis at Associations, Chamber Events, Community Events and commit to being on different committees
- Be the Hunter and Retainer for Sales with a strong pipeline
- Retain lasting relationships with key accounts to capture new revenue through new and existing relationships
- Create and follow Sales Budget weekly, monthly and yearly
- Keeps Luxor or similar CRM updated with all activities, accounts, companies and contacts, etc.
- Monitors and Manages all Digital Marketing including SEO, Google ad, Pay per Click, website, local service ads, Yelp, and all other digital properties, including Social Media Channels
- Grow the Account Relationships based on sales from prior years
- Build, create and execute Service Level Agreements with new accounts
- Teach, Train and Onboard New and Existing Accounts
- Teach, Train and Onboard the Paul Davis Team with New Accounts
- Review, Update and Manage RMS, Luxor, or equivalent software
- Find and validate key accounts needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on client’s willingness to recommend us to friends and family when work is complete
- Supports PMs in setting proper expectations with clients
- Support’s PMs in Obtaining (where applicable) and ensure collection of all work authorization and other documentation from clients for all services
- Support PMs in communicating and building trust throughout each project
- Review all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS regarding key accounts
- Coordinates, monitors, and supervises client experience (NPS) on a project-by-project basis and as a whole over all for the account
Secondary Duties:
- Participate in on call rotation
- Attend Bi-Weekly Sales and Marketing Team Meetings
- Attend Bi-Weekly GS&R, when instituted
- Share your office365 calendar with your supervisor on an ongoing basis.
- Work directly with the President
- Work directly with Team Leads and Operations Teams to ensure a positive client experience
- Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct)
- Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)
- Participate in ongoing problem solving and practicing continuous improvement of the department and company
- Participate with on-site visit when a loss comes in and support account and team to deliver best in class results
- Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team
Hours:
- This is a full-time position
- Hours required will vary and will often require travel to customer locations
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
