We are currently seeking a bright and energetic individual for our Motorcycle/ATV/SXS/PWC Service Writer position and to join our growing team in our Macon, GA location.
If you are an ORGANIZED individual that knows how to HUSTLE , has STRONG ATTENTION TO DETAIL , can MAINTAIN A CLEAN WORK AREA, and, above all else, is CUSTOMER SERVICE FOCUSED , then we want to talk to you!
About Us: Capitol Cycle Company, Inc. is Middle Georgia’s #1 Power Sports Dealership serving Macon, GA for over 100 years. We are a multi-line dealership with Polaris, Slingshot, KTM, Suzuki, Honda, Yamaha, Kawasaki, Husqvarna & Indian.
Job Description:
- Greet and welcome customers to the service department.
- Assist customers in loading and unloading motorcycles, ATV’s, SXS’s, and PWC.
- Prepare a repair order by thoroughly describing symptoms, problems, and causes discovered, as well as, repairs and services required.
- Assist Service Manager in maintaining a smooth-running efficient service department with an emphasis on customer satisfaction.
- Communicate with technicians to diagnose problems accurately and clearly describe them within a repair order.
- Verify warranty and service contract coverage, and assist in explaining coverages and exclusions to customers. Accurately file all warranty claims in a timely fashion.
- Handle customer complaints and concerns reasonably, showing empathy and a positive attitude.
- Follow up with customers in a reasonable amount of time to notify them of any changes, delays, additional work need, or completion of repairs.
- Maintain customer communications by explaining estimates and expected return of vehicle, and obtain customer’s approval of estimates.
Pay based on experience and qualifications.
Benefits include: 401k, health insurance, paid vacation.
Job Type: Full-time
Pay: $12.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- What kind of experience, if any, do you have with Motorcycles, ATVs, or Utility Vehicles?
- How is your previous experience relevant to this role?
Education:
- High school or equivalent (Preferred)
Work Location: In person
