Assistant General Manager
About the Opportunity
We are seeking a passionate, hands-on Assistant General Manager to join a growing hospitality organization. This is an excellent opportunity for an experienced hotel leader who is ready to take the next step toward a General Manager position while making an immediate impact on hotel operations, guest satisfaction, and team development.
The Assistant General Manager will work closely with the General Manager to oversee the day-to-day operation of a select-service hotel, ensuring exceptional guest experiences, strong financial performance, and an engaged team culture.
Primary Responsibilities
- Assist in leading all daily hotel operations, ensuring outstanding guest service and operational excellence.
- Coach, mentor, and develop department leaders and front-line team members.
- Maintain brand standards, quality assurance requirements, and company expectations.
- Drive guest satisfaction by responding to guest concerns and identifying service improvement opportunities.
- Monitor labor, payroll, and operating expenses while supporting revenue goals.
- Assist with hiring, onboarding, scheduling, coaching, and performance management.
- Conduct daily property walks to ensure cleanliness, safety, maintenance, and presentation standards are consistently met.
- Review operational reports, guest feedback, and key performance metrics to identify trends and action plans.
- Support sales initiatives by building relationships within the local community and assisting with hotel marketing efforts.
- Serve as Manager on Duty as needed, including occasional evenings, weekends, and holidays.
- Lead by example and foster a positive, accountable, and service-focused culture.
Qualifications
- Minimum of 2 years of hotel leadership experience in a supervisory, department manager, AGM, or General Manager role.
- Strong understanding of front office, housekeeping, maintenance, and hotel operations.
- Proven ability to lead, coach, and motivate teams.
- Excellent communication and conflict-resolution skills.
- Strong organizational and time-management abilities.
- Comfortable analyzing operational reports and making data-driven decisions.
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
- Experience with hotel property management systems is preferred.
- Hilton, Marriott, IHG, Hyatt, Choice, or Wyndham experience is a plus but not required.
What We're Looking For
The ideal candidate is someone who:
- Leads from the front and isn't afraid to jump in wherever needed.
- Holds themselves and others accountable while treating people with respect.
- Thinks like an owner and looks for ways to improve the business every day.
- Enjoys developing others and building strong teams.
- Has the ambition to continue growing into a General Manager or multi-property leadership role.
Benefits
- Competitive salary
- Paid time off
- Professional development and advancement opportunities
Schedule
- Full-time
- Weekends and holidays as business needs require
- On-call leadership responsibilities as needed
Experience Preferred
- Hotel management: 2+ years
- Guest service leadership
- Team supervision
- Hotel operations
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace where every team member has the opportunity to succeed.
Job Type: Full-time
Pay: From $38,000.00 per year
Benefits:
Experience:
- Hilton: 3 years (Preferred)
- Full Service Hotel: 3 years (Preferred)
- Hotel management: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
