Background Check will be required.
ROLE
Assists the GM in managing hotel day to day operations, assures optimum performance and continual improvement in guest satisfaction and associate satisfaction. Hands on in managing the hourly staff, including scheduling, directing and overseeing their daily activities and training. Provide leadership to the associate population that will ensure we are viewed as an exceptional workplace.
ESSENTIAL FUNCTIONS
Demonstrates and promotes 100% commitment to providing the best possible experience for our guests. Helps drive company initiative and brand standards.
Serves as first level of contact for Guest Services issues. Resolves guest issues in a timely manner and determines whether to escalate to GM as needed.
Become trained in all managerial functions and operations at the hotel level.
Daily interaction with the guests to identify quality lead generation and assist guests with future travel needs.
Assists the GM with interviewing, onboarding and training new associates.
Ensure all employees are trained according to brand requirements and TGC expectations.
Use the direct supervision/involvement with all associates to promote a positive work environment through team work, energy, enthusiasm and recognition.
Actively involved in the daily team meeting and interacts with the staff to foster continuous improvement, needed guidance, encouragement and corrective action when necessary.
Assists the GM in budgetary control measures, including labor monitoring, room expense control and maintaining PAR levels.
Ensures employees have the necessary tools to execute their jobs on an ongoing basis.
Responsible for managing purchase order process, ordering and receiving products in a timely manner.
Upholds and enforces standards and policy compliance at the property level.
Assists GM in monitoring cash management, in-house guest balances and direct bill receivables compliance.
Assists with drive-by activities and competitor surveillance when needed.
Shares "Manager on Duty" responsibilities with the GM.
Provides other relief, or back-up duties as needed at the hotel including front desk coverage per company standards, housekeeping, and other duties when needed to ensure optimum operation of the hotel.
Actively reviews and monitors Social Media websites to ensure timely and appropriate responses.
Ensures that clean rooms, guest and employee satisfaction are top priorities.
QUALIFICATIONS
Education/Certification: Job-related college-level courses preferred.
Required Knowledge: Previous department managerial experience required.
Experience Required: Previous hotel experience is required in a hospitality or retail establishment. Prior supervisory experience is strongly preferred. Demonstrated leadership ability is desired.
Skills/Abilities: Leadership, customer service, communication, organization, time management, prioritization, scheduling.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Talking: Ability to speak effectively and communicate clearly.
Average Hearing: Ability to hear average conversations at a standard level.
Repetitive Motion: The employee is regularly required to move about the hotel overseeing the various departments throughout the day.
Finger Dexterity: The employee is regularly required to use hands to type and maneuver a mouse.
Average VisION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Physical Strength: The employee must occasionally lift and/or move up to 50 pounds, as well as stand, sit, bend, kneel, squat, and walk for long periods of time. Long hours sometimes required, including nights and weekends
WORKING CONDITIONS
General office environment with climate control and adequate lighting. May require some travel.
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Reasoning Ability: Ability to deal with a variety of variables under only limited standardization. Being able to differentiate between performance standards required and performance standards not meeting requirements
Mathematics Ability: Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions.
Language Ability: Ability to read, analyze, and interpret documents. Ability to communicate clearly.
Job Type: Full-time
Pay: $38,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
