Valentina Imports Inc. is seeking a Senior Office Manager with proven experience in administration, leadership, and operational management. This role is responsible for overseeing the entire office operation, ensuring internal organization, supervising administrative staff, and maintaining accuracy and efficiency across all processes including orders, logistics, documentation, and customer communication.
The ideal candidate must be fully fluent in English, possess strong decision-making skills, strategic thinking, and the ability to work independently in a fast-paced environment.
Key Responsibilities
Operational Leadership
- Oversee and coordinate all daily administrative activities.
- Implement, improve, and monitor internal processes and procedures.
- Set priorities, delegate tasks, and ensure timely execution.
Staff Management
- Supervise and guide administrative personnel.
- Monitor performance and ensure high-quality work standards.
- Maintain a professional, organized, and results-oriented work environment.
Order & Client Administration
- Supervise order intake, tracking, and completion for wholesale customers.
- Review invoices, Tax ID documentation, payments, shipping labels, and order files.
- Handle customer issues professionally and provide effective resolutions.
- Oversee accounts receivable and revenue reporting.
Information & Process Organization
- Maintain accurate digital and physical filing systems.
- Prepare reports on sales, inventory, productivity, and operational costs.
- Coordinate with warehouse and production teams to ensure correct order flow.
Internal & External Communication
- Serve as the communication link between management, office, warehouse, and production areas.
- Manage professional communication with customers, vendors, and carriers.
- Resolve daily operational issues with judgment, independence, and accuracy.
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Requirements
- Minimum 3 years of proven experience as an Office Manager, Administrative Manager, or Operations Manager.
- Full professional fluency in English (spoken, written, and reading).
- Advanced organizational and multitasking skills.
- Ability to work under pressure while maintaining accuracy.
- Excellent verbal and written communication skills.
- Proficiency with office tools: Excel, email, digital documents, reports.
- Strong decision-making, discretion, professionalism, and accountability.
- Immediate availability and long-term commitment.
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What We Offer
- Competitive weekly pay based on experience.
- Stable and professional work environment.
- Initial training on company processes.
- Growth opportunities within the company.
- Direct work relationship with upper management.
Tipo de puesto: Tiempo completo
Sueldo: $15.00 - $18.00 la hora
Lugar de trabajo: Empleo presencial
