Level 3 Audio Visual is seeking a passionate Technical Account Manager to help us shape the future of AV innovation. Could this be the right role for you?
About Us:
Level 3 Audio Visual is a full-service AV integration company that is on a mission to transform how organizations engage with AV technology. We deliver customized solutions and provide comprehensive support to ensure our clients’ AV systems elevate their communication and collaboration. As we continue to grow, we’re seeking passionate professionals who are ready to innovate and help drive the future of the AV industry.
About the Position:
The Technical Account Manager (TAM) serves as a trusted technical advisor for Level 3 Audio Visual’s key enterprise clients. Reporting to the Engineering Manager, this role partners with end users, technology leaders, and stakeholders to develop long-term AV technology strategies, architecture standards, and roadmaps that align with business objectives. The TAM acts as the primary technical point of contact for assigned accounts, helping customers evaluate new technologies, validate solutions through proof-of-concept initiatives, and optimize their AV environments through ongoing consultation and strategic planning. This position is ideal for a highly experienced AV professional with strong design expertise, industry certifications, and the ability to translate complex technical concepts into actionable business solutions.
What You Will Do:
Job Responsibilities:
- Serve as the primary client-facing technical contact for strategic enterprise accounts, providing ongoing guidance across all aspects of AV technology planning.
- Collaborate with customer stakeholders to develop system requirements, technology roadmaps, and AV architecture strategies.
- Present technology solutions, design options, and industry innovations to support customer decision-making.
- Lead proof-of-concept projects to evaluate and validate emerging technologies and AV solutions.
- Conduct regular customer meetings, including formal Quarterly Business Reviews (QBRs), to discuss performance, standards, and future initiatives.
- Review and recommend enhancements to existing AV standards, infrastructure, and architecture decisions.
- Support vendor relationships and collaborate with internal engineering and operations teams to ensure successful project delivery and customer satisfaction.
What We’re Looking For:
Education and Certifications:
- High School Diploma or equivalent required.
- Associate’s or Bachelor’s degree preferred.
- AVIXA CTS-D Certification required.
- AQAV Certified Quality Designer (CQD) required.
- AQAV Certified Quality Technologist (CQT) required.
- Audinate Level 3 Certification.
- Q-SYS Level 2 Certification.
- Biamp Tesira Forte/Server/Server-IO Certification.
- Completion of Level 3 Installation Training – Networking Fundamentals.
Experience:
- 10+ years of audiovisual industry experience preferred.
- Experience working directly with enterprise customers, technology leaders, and end users.
- Proven experience developing technical requirements, AV standards, and system architecture documentation.
- Experience presenting technical solutions to both technical and non-technical stakeholders.
- Strong understanding of AV system design, networking, collaboration technologies, and industry best practices.
What We Prefer:
- Strong written and verbal communication skills with the ability to engage both technical and executive audiences.
- Ability to manage multiple priorities and consistently meet deadlines.
- Proficiency with Microsoft Office and Windows-based systems.
- Ability to read and interpret technical documentation, equipment manuals, installation guides, and procedures.
- Passion for learning new technologies, techniques, and industry trends.
- Professional demeanor and customer-first mindset when working on client sites.
- Ability to collaborate effectively with engineering, operations, sales, vendors, and customers.
- Understanding of commissioning processes and willingness to work from ladders or lifts when necessary.
- Commitment to maintaining a high level of professionalism, quality, and technical excellence.
Level 3 Audiovisual is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Level 3 Audiovisual participates in the E-Verify Program where and as required by law.
Please note that all legitimate communication from our team will only come from platform generated emails or from email addresses ending in @l3av.com. We will never request software downloads, financial information, or login credentials at any point in our interview or hiring process.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Audiovisual: 10 years (Required)
License/Certification:
- CTS-D (Preferred)
- Certified Quality Technician (Preferred)
- CQD (Preferred)
Location:
- Mesa, AZ 85209 (Required)
Work Location: Hybrid remote in Mesa, AZ 85209
