Job Summary
We are seeking an energetic and motivated Retail Store Manager to lead our team in Grand Rapids. In this pivotal role, you will oversee daily store operations, drive sales performance, and ensure exceptional customer service. Your leadership will inspire your team to achieve goals, maintain a welcoming environment, and uphold company standards. This position offers an exciting opportunity to manage a dynamic retail environment, develop your management skills, and contribute to the success of our store.
Essential Job Functions
- Manage day-to-day operations of retail store.
- Plan and prepare work schedules and assign employees to specific duties.
- Coach, train, manage and appraise the performance of employees working at your retail location.
- Coordinate sales promotion activities and prepares, or directs workers preparing, merchandise displays and advertising copy.
- Supervise employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions or performs work of employees, as needed.
- Order merchandise or prepares requisitions to replenish merchandise on hand.
- Ensure compliance of employees with established security, sales, and recordkeeping procedures and practices.
- Answer customer's complaints or inquiries in a clear and concise manner.
- Maintain proper cash for tills and make bank deposits, as required.
- Oversee proper receiving of items from warehouse, and that inventory levels are kept accurate at their respective store.
- Maintain a clean and neat store at all times.
- Efficiently navigate the point-of-sale software.
- Ensure that store is locked and secured.
Requirements
- Prior retail experience and/or management preferred.
- Excellent communication, organizational and leadership skills required.
- Experience with Microsoft Office, Google Applications and Skype.
- Demonstrates accuracy, thoroughness, and attention to detail.
- Ability to use hands and fingers to handle or feel products/equipment.
- Ability to reach with hands and arms, to stop, kneel, crouch or crawl.
- Ability to move around and amongst display cases and customers within the store.
- Ability to remain in a stationary position for extended periods of time.
- Ability to perform basic math functions in units of American money.
- Applies product and market knowledge effectively.
- Handle difficult or emotional customer situations with tact.
- Respond promptly to customers’ needs/wants.
- Able to read and interpret written information.
- Ability to learn and apply new skills and stay on top of changes in products.
- Courteous, caring and outgoing personality a must.
- Contributes to a positive team success and puts success of team above own interests.
- Displays passion and enthusiasm for the job; trustworthy individual.
- Regularly be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Must be 21 or older.
- High School Diploma or GED.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as required to meet the ongoing needs of the organization.
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
