Organizational Analytics Manager
The Manager of Organizational Analytics is responsible for supporting and executing the management of data analytics across the Metro United Way, with a focus on operational support and the opportunity to grow into more advanced analytical work. The Manager will organize the processes and technology needed to address the current and future analytics needs of the organization. The Manager will help operationalize the application of data and information to inform decisions and optimize performance.
This is a cross-functional position that will be housed in the Executive Office with major support for the Impact and Development teams.
KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS
Organizational Support
Create dashboards, data visualizations, and reports to guide decision making- Manage and streamline organization-wide data collection, maintenance, and reporting processes
- Provide organization-wide support and troubleshooting for database functions
Development Support
- Analyze donor data to identify actionable insights that inform fundraising strategy
- Serve as CRM expert and work collaboratively with the Development Team to create practical solutions to data workflows, consult on team data needs, and maintain consistent reporting
- Provide operational and data processing support for fundraising functions
- Assist with Development goal setting, creation of dashboards, and KPIs; help maintain accurate, clean data
Impact and Policy Support
- Conduct research and analysis of internal and external data to identify relevant insights and opportunities for advancing our work
- Create reports, dashboards, and other data products that make data and analysis accessible to a wide audience
- Integrate a variety of information sources to analyze and track progress on community conditions within Metro United Way’s seven-county service area
Education / Experience Requirements:
- Bachelor’s degree in data analytics, computer science or related field required
- Two years of experience in data analytics, computer science or related field, or an equivalent combination of education and experience
Knowledge, Skills and Abilities
- Must be personally committed to advancing Metro United Way's goals and strategies
- Advanced proficiency in Microsoft Office applications required; experience with CRM software, databases, and SQL preferred
- Experience with computer programming for data analysis (R, Python, SQL) or strong desire to learn
- An interest in using AI appropriately for data work, or a willingness to learn where it fits
- Ability to understand data administration and management functions (collection, integration, analysis, reporting, etc.)
- Experience in acquiring data from primary and secondary data sources
- An analytical, problem-solving mindset and a creative, persistent approach to finding answers
- Strong organizational skills and the ability to manage several projects, set priorities, and meet deadlines
- The ability to learn new systems quickly and see how different data sources connect
- Ability to collect, analyze, interpret, synthesize, and present complex information effectively
- Ability to use sound judgment, sensitivity, and discretion in handling confidential information and situations
- Demonstrated proficiency in usage of electronic research tools and techniques.
- Demonstrated proficiency in learning new information systems and identifying opportunities to integrate data from other information sources
- Recognizes the value that diversity brings to an organization and community and has a commitment to expand equity whenever possible
- Ability to tactfully handle stressful situations, negotiate and resolve conflicts, maintain confidentiality and to respect and observe organizational protocol
Metro United Way Vision and Mission The vision of Metro United Way is that our regional community will be the most vital, caring community in the nation. Our mission is to improve lives by mobilizing the caring power of our community.
Metro United Way (MUW) is a force for positive change. We work every day to lift our community by mobilizing people and maximizing resources to advance opportunities and equity for all. MUW brings together businesses, nonprofits, government agencies, foundations, and individuals to engage in the kinds of collaboration that changes lives. With this support, we are uniquely positioned to make a significant, lasting impact in our fight for the education, financial independence, and health of every person in the seven-county region we serve.
For more than one hundred years, MUW has united and empowered communities by investing in the full potential of individuals and families to ensure positive, sustainable change. We use data-driven insights to identify our community’s greatest needs and address systemic challenges with a focus on advancing equity and sharing opportunities for all. Together, we fight to improve the disparities that persist in early care and education, economic mobility, home ownership, racial equity, and public policy in Jefferson, Bullitt, Oldham and Shelby counties in Kentucky and Clark, Floyd, and Harrison counties in Indiana.
MUW has undergone a major shift with its impact model, focusing on three distinct pillars: Thriving Kids, Strong Households, and Equitable Community. Building on its core strength of mobilizing the caring power of communities, MUW has re-imagined the civic engagement and impact it can have in the region. However, we continue to unite community partners around critical programs and initiatives tailored to meet the specific needs of each community. These include programs and initiatives in early childhood development, economic empowerment & mobility, policy advocacy to support systemic reform, workforce development, homelessness prevention, mentoring and facilitation of neighborhood networking. In 2020, MUW received a one-time gift of $20 million from activist and philanthropist MacKenzie Scott, which was a testament to its continuous investment in programs and services that combat racial and social injustice.
There is no single solution, and we strongly believe that the key to social change is working together beyond individual efforts to impact widespread progress. That is why our approach is so effective - we are on the ground, leading collective action that drives results at scale.
