Job Description: IT/AV Technician
NOTE: Must be willing to work onsite
Location: Seattle
Schedule:
Monday - Thursday 9:00 am - 5:00 pm, 32 plus hours per week
Job Responsibilities:
IT Escalations
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Basic PC, Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.
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End-user hardware and software troubleshooting
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Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
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Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
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Monitor and accessory deployment/collection.
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Imaging/Provisioning Laptops/Workstations (not 100% required)
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Face-to-face support experience. Working with end users to solve IT problems.
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Laptop & mobile device deployments
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Upgrading broken devices or any damaged devices
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Workstation Sweeps - Resetting monitors on a weekly basis
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Ensure workstation monitors are functioning along with peripherals
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Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets
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Maintain Storage room assets and counts
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Interfacing with users to troubleshoot software issues
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Printer management and preventative maintenance
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E-waste
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Wipe all devices before e-wasting
AV
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Onsite audio video technician to support but not limited to equipment removal/replacement, cable management, and initial troubleshooting/break-fix
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Conference preventative maintenance checks and regular testing of in-room equipment
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Ensuring that video, audio, and room peripherals are working as intended
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Work hand-in-hand with team members and administrative staff to arrange and configure conference rooms.
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Ensuring that the conference room and office user experience are excellent.
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Reporting metrics and progress/higher level trends on equipment health/wear and tear.
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Kick off for tier 1 AV events including equipment set up and drop off/pick ups as needed.
Qualifications / Experience :
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Inventory Systems
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Ticketing Systems
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Prior corporate AV experience
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Prior experience with Google Meet and equipment/peripherals
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Demonstrated experience troubleshooting and fixing AV equipment
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Equipment installation experience is preferred
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Experience facilitating teams and workflows preferred
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Demonstrated experience working independently and with diverse groups
Dependable - - Punctual, Detail-oriented, and Proactive
Experience:
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Windows: 3 years (Preferred)
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Hardware/Software break-fix: 3 years (Preferred)
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Mac OS: 3 years (Preferred)
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Help desk: 2 years (Required)
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AV ops/events: 1-2 years (Required)
Job Type: Part-time
Pay: $30 per hour
Benefits:
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Dental insurance
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Employee discount
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Health insurance
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Paid time off
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Referral program
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Vision insurance
Experience:
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macOS: 3 years (Required)
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Audio Visual: 3 years (Required)
Ability to Commute:
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Seattle, WA 98104 (Required)
Work Location: In person
