Description:
Clinical Coordinator / Navigator
The Clinical Coordinator/Navigator serves as a key liaison between patients, providers, staffing services, and internal teams to ensure a positive patient experience and seamless coordination of care. This position is primarily office-based and responsible for administrative and patient support functions, including coordinating documentation, communicating with staffing partners, conducting patient satisfaction surveys, tracking service outcomes, and assisting with care navigation activities.
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Coordinate communication between patients, providers, staffing services, and internal departments.
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Send physician orders, chart notes, care plans, and other documentation to staffing agencies and care partners.
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Monitor documentation requirements and follow up on missing records.
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Conduct patient satisfaction surveys and document results.
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Track patient feedback and identify service improvement opportunities.
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Assist patients and families with questions regarding services and care coordination.
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Maintain accurate patient records within EMR systems.
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Follow up with patients to ensure services have been initiated and needs are being met.
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Assist with patient onboarding, intake, and coordination activities.
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Generate reports related to patient satisfaction, referral activity, and service outcomes.
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Ensure compliance with HIPAA and company policies.
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Perform other duties as assigned.
Requirements:
Qualifications:
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High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
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Minimum two years of healthcare coordination, patient navigation, customer service, or medical office experience.
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Strong organizational and administrative skills.
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Excellent verbal and written communication skills.
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Experience with EMR systems and Microsoft Office.
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Ability to manage multiple priorities in a fast-paced environment.
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Strong customer service and patient-focused approach.
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Knowledge of HIPAA and healthcare documentation requirements preferred.
