Our Brand Story
Founded in 2001, DayStarr Communications provides the fastest and most advanced fiber-based communication services in Shiawassee County and parts of Clinton County, Genesee County, and Saginaw County to businesses and residential customers. We specialize in high-speed internet up to 2500M (2.5G), telephone service with local and long-distance phone service with high-definition voice, as well as cloud-based phone systems to businesses, and wholesale services through our fiber lines.
Needless to say, we are passionate about technology and how it can benefit our customers! Our #1 priority though? You! We provide unsurpassed, personal, timely customer service – something you simply won’t find with a national carrier.
Position Summary
The DayStarr Residential Sales Representative is responsible for acquiring new residential customers through direct, in-person and digital engagement, executing sales strategy to meet growth targets, and serving as DayStarr's front-line customer-facing representative. This role demonstrates DayStarr's core values, including working with passion, being a team player, and carrying a servant's heart, while delivering consistent, measurable sales results.
Essential Functions
New Customer Acquisition
● Pursue new residential customer acquisitions through door-to-door outreach, digital communication, community events, and referrals
● Maintain a high level of product knowledge to effectively explain services and benefits to prospective customers
Sales Strategy Execution & Target Attainment
● Plan and execute sales approaches, individually and with the team, to meet or exceed acquisition targets
● Contribute to reducing disconnects and improving retention within assigned scope
● Collaborate with the sales team to develop and refine strategies for consistent growth
Customer-Facing Representation
● Engage directly with prospective and current customers; listen actively and address questions, objections, or concerns
● Communicate professionally across all channels, including in person, phone, text, and email
● Feed customer insight and feedback back to leadership to inform service and process improvements
● Participate in team meetings and training to support team effectiveness
Required Skills/Abilities
● Strong interpersonal and communication skills; ability to build rapport and trust quickly
● Self-motivated, results-oriented, and accountable to performance metrics
● Ability to work independently and as part of a team
● Proficiency with standard business technology, such as Microsoft Office, email, and CRM/ticketing tools as assigned
● Adaptability to a competitive telecommunications market
Additional Consideration Given For (not required, not a core function of this role)
● Experience with CRM or lead-tracking systems
● Comfort working with spreadsheets and organizing data
● Familiarity with marketing or promotional campaign support
Position Details
● Full-time, salaried position
● Actual starting salary will be determined based on the candidate's depth of sales expertise and qualifications
Education and Experience
● High school diploma or equivalent
● Prior sales or customer service experience preferred
Physical Requirements and Work Environment
● Occasional outdoor exposure during door-to-door or in-person sales activity
● Moderate noise level in typical work environment
Other Requirements
● Valid driver's license and reliable transportation
● Use of personal vehicle for work-related travel as needed
This job description does not list all the duties of the job. The organization reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of its business.
Pay: From $40,000.00 per year
Benefits:
- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Flexible spending account
- Health insurance
- Mileage reimbursement
- Paid time off
- Vision insurance
- Work from home
Application Question(s):
Experience:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Owosso, MI 48867 (Required)
Work Location: In person
