Join Our Team
For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.
Summary:
The Manager leads multiple ATM/ITM services and products for Operations/Retail branches across all phases including initiation, execution, monitoring, control and closure for new and existing products and programs.
Education and/or Experience:
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Bachelor’s degree or a minimum eight years directly related experience required
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Minimum five years consumer banking/financial services experience require
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Minimum three years people management experience, including direct supervision, performance management, and employee development in an operations or financial services environment required
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Good knowledge of Operations systems and technical hardware (Core System, ATM’s, ITM’s, Fiserv SCO, Digital Insight, etc.) from a member service, system operations, & retail branch perspective required
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Proficiency in Microsoft Office Suite required
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Project Lifecycle Management (PLM) experience preferred
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Third Party vendor management experience preferred
Job Responsibilities:
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Coordinate and manage end to end ATM/ITM Managed services and initiate roll outs for products
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Ensure projects are completed on time and within budget
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Serve as the primary liaison for all internal business units and vendor project relationship (Fiserv/NCR/etc.)
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Primary point of contact for all communications to internal teams and vendors on initiatives, status updates, delays, implementations, issues/outages, etc.
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Primary lead on requests for proposals, vendor due diligence, and project coordination
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Provide analytics, insights, KPI’s and a variety of metrics such as downtime, trend, and health reports for Managed Services Products
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Ensure compliance with Operations risk, Enterprise Risk Management and account for accuracy and settlement processes such as overages, shortages, and individual settlements
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Keep abreast of new and upgraded product functionalities, determine business needs, and manage the upgrade projects through implementation
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Perform other duties as needed upon request by immediate supervisor
