Role Overview
The Customer Service Assistant supports the Customer Service Representative (CSR) team by helping keep projects organized, tracking workflow details, maintaining accurate records, and assisting with day-to-day administrative and production support. This role is focused on internal coordination and back-up support, with the potential to own a few accounts with experience.
Key responsibilities
- Support the CSR team with day-to-day project tracking and workflow coordination.
- Review transmittals and project information for accuracy and flag issues for CSR follow-up.
- Assist with daily audit and project sweep reports to help identify inactive work and other items that need attention.
- Communicate with the production team in India to help resolve errors, clarify details, and keep work moving.
- Help route projects through the production process by gathering information, updating records, and following established procedures.
- Maintain and organize client procedures, style sheets, and other reference materials.
- Assist with monitoring ship dates and other deadlines so the CSR team can stay on schedule.
- Support the team with administrative tasks such as email cleanup, folder organization, and document maintenance.
- Help identify opportunities to improve workflows, procedures, and internal documentation.
- Provide coverage and general support for CSRs as needed.
Qualifications
- Strong organizational and communication skills.
- High attention to detail and accuracy.
- Ability to follow established processes and support multiple priorities.
- Comfort working with internal teams to keep work on track.
- Willingness to learn publishing workflows, production terminology, and department procedures.
- Ability to manage several projects and tasks on a daily basis.
- Experience in customer service, publishing, production, or administrative support.
- Solid working knowledge of Microsoft Office, particularly Outlook, Excel and Word.
Work environment
This role is based at our headquarters in Danbury, Connecticut, supporting the customer service department and working closely with CSRs, production, and other internal teams. Availability during standard business hours is expected, with the possibility of hybrid work arrangements based on department policy. This is a part-time role for 30 hours a week, from 8:30AM-3:00PM preferred, with a 30 minute lunch break. There is the potential for this position to become full-time for the right candidate.
To apply for this position, please use this link. We will only contact individuals possessing the necessary qualifications to move forward in the application process.
Our full-time positions include a compensation package consisting of a competitive base salary, participation in our ESOP (Employee Stock Ownership Plan), 401k, health benefits, paid time off, and more. Salary is commensurate with level of experience required for the position. These are hybrid roles, requiring the selected candidates to work on-site at our Danbury, CT, headquarters at least 2-3 days per week.
We currently do not have any full time openings. Please continue to check back here or follow us on LinkedIn to learn about new opportunities as they become available.
We currently have openings available within our UK team for:
- Editorial Project Manager
- Sales Costing & Pricing Analyst
For more information and to apply for either of these roles, please visit our UK website.
Freelance opportunities with Westchester Publishing Services are project-based and depend entirely on current project needs and availability. While we can’t guarantee ongoing work, we genuinely value your expertise and would love to have you as part of our freelance community.
