With more than 75 years of expertise, WIKA Instrument, LP is the industry pioneer in the measurement of pressure, temperature, level, force, flow, and calibration technology. Since its founding in 1946, WIKA has grown into a family-run, privately held industry leader with eight domestic locations in addition to production facilities all over the world. WIKA provides a fantastic working environment, exceptional benefits, and professional advancement.
Are you a self-starter looking for a career where your ambition, drive, and knack for developing customer relationships can thrive? WIKA USA has an amazing opportunity a Customer Care Specialist II on our Sales team for immediate hire!
You’re excited about this opportunity because WIKA offers….
- Competitive salary
- Sales Incentive Bonuses
- Excellent Medical Benefits
- Wellness Programs
- Generous 401K
- Life Insurance
- PTO & Paid Holidays
RESPONSIBILITIES
Customer Service & Account Support
- Responds to inquiries and requirements from business partners/customers in a timely and professional manner incl. product information, price, availability, lead-time, order entry, basic technical assistance, expediting, etc.
- Demonstrates a consistent commitment to service excellence by maintaining a high level of professionalism, integrity, ethical behavior and mutual respect at all times.
- Follows standard operating procedures (SOPs) and business guidelines.
- Strives to provide a timely first call resolution utilizing designated support and business resources, and provides a warm transfer to an appropriate supporting colleague when not possible.
- Takes proactive ownership of opportunities and issues.
Business Partner & Customer Relationship Management
- Coordinates with sales team members on customer support and growth initiatives.
- Participates in business partner/customer visits to WIKA locations.
- Travels to business partner/customer sites to support business objectives on a semi-annual basis (3-5% travel).
- Participates in regularly scheduled reviews of business partner/customer accounts to include sales figures, products sold, and forecasting for future demands.
- Participates in Corrective Actions stemming from business partner/customer feedback.
- Participates in activities and programs to improve NPS (Net Promoter Score) of assigned business partners/customers.
- Identifies efficiency challenges with business partners/customers.
- Participates in relationship matrix between business partner and WIKA inside sales teams.
Sales Growth & Business Development
- Executes proactive cross selling opportunities to grow WIKA sales with assigned business partners/customers.
Training, Development & Continuous Improvement
- Promotes continuous learning through participation in group trainings and can demonstrate a basic level of product, application, business or industry knowledge.
- Participates in business partner/customer training programs for inside sales as well as identifies potential training gaps.
- Participates in special projects as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS:
- High School Diploma required; Associate’s degreein Business or Technical field preferred
- Previous Customer Service, Account Manager and or Inside Sales experience required, typically 3-5 years working with Manufacturer’s Reps, Distributors and OEM Customers
- Ability to read, understand and accurately interpret customer drawings
- Ability to process technical information
- Excellent verbal and written communication skills
- Expresses strong, professional telephone etiquette
- Proficient with Microsoft Office365 and Microsoft Dynamics
Pay: From $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Parental leave
- Tuition reimbursement
- Vision insurance
- Wellness program
Work Location: In person
