Position Summary: The server provides high-quality, professional and positive guest relations, while enhancing the first-class experience for our guests. Each Server must become thoroughly familiar with the procedural and technical details of Black Tap Burger & Beer’s (Black Tap) professional and accommodating service including: bar and menu items; promotions, events and specials; handling special requests; cash, credit and alcoholic beverage controls; appearance standards; and effective guest interactions.
Essential Duties:
- Obtain and maintain any required certification necessary to serve alcohol or work in food and beverage establishments as required by local regulations.
- Serve food and beverages by picking up and delivering orders to guests from bar, kitchen and service areas.
- Demonstrate knowledge of all bar and food menu items to assist guests in their selections, using informed, tantalizing descriptions and effective selling techniques.
- Transmit orders to kitchen and bar by recording guests’ choices, identifying special needs or requests, and noting timing of delivery.
- Maintain guest experience by timely inquiries of their needs, removing food and drinks as completed, replenishing utensils, refilling glasses, being alert to spills and general tidiness of table and guest areas.
- § Obtain bar and meal revenues by totaling charges, final presentation of the correct bill, payment processing and delivery of accurate cash change, credit card and charge receipts.
- Consistently and sufficiently meet Black Tap’s standards for dependable and enthusiastic service in a confident, well-spoken and succinct manner.
- Comply with all of Black Tap’s employment related policies and procedures.
- Gracefully manage service for multiple parties at the same time without sacrificing quality, attitude or negatively affecting any guest’s experience.
- Express and exchange ideas with both co-workers and guests, including writing orders, requests, reservations, or instructions.
- Demonstrate knowledge of Black Tap’s including ownership, history, locations, service and meal hours, frequent guest benefits and events.
- Demonstrate effective teamwork and cooperation with co-workers, management, vendors and/or suppliers.
- Be dressed in a clean uniform and acceptable footwear, ready to begin at start of all scheduled shifts, and work until the end of scheduled shifts, unless authorized by management for approved shift or work schedule change.
- Regularly attend all staff meetings, training, informational and education sessions.
- Protect Black Tap and guests by adhering to sanitation, safety and alcoholic beverage control policies.
- Contribute to Black Tap’s success by welcoming relevant, different and new requests; ideas and opinions for improving operations and service; helping others with assigned duties; and willingness to work towards meeting and exceeding established revenue goals.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
· High school diploma or GED preferred. College, culinary or bartending education beneficial.
· Two year of experience in restaurant, club or lounge preferred.
· Basic Familiarity with computers, POS systems, calculators and touch screens.
Licenses and Certifications:
· Food Sanitation/Handling Certification (where required)
· Alcohol Awareness Training Certification (where required)
Skills and Abilities:
· Ability to safely and efficiently operate telephone, computers and other office tools and equipment.
· Effective verbal and written communication skills. Ability to read and interpret documents such procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of people.
· Ability to apply basic math concepts of addition, subtraction, division and multiplication.
· Meticulous attention to detail.
· Approachable and accessible; develops and maintains effective relationships with all departments and team members.
· Ability to plan, organize and manage multiple priorities in a fast-paced environment; strong time management skills.
· Highly flexible; demonstrates the ability to change directions quickly and re-set priorities.
· Personal characteristics should include: high energy, sense of urgency, resilience, reliability, strong listening skills, high integrity, strong sense of discretion, good judgment and self-motivation.
Job Types: Full-time, Part-time
Pay: $2.13 per hour
Benefits:
Work Location: In person
