The Operations Coordinator is responsible for supporting the daily operations of the home health agency by ensuring efficient coordination of client care and administrative functions. This position works closely with other team members in the organization to maintain compliance, improve workflow, and ensure high-quality patient care. The Operations Coordinator serves as a central point of communication to help ensure agency operations run smoothly and efficiently.
Essential Duties and Responsibilities
- Coordinate daily office operations and provide administrative support to agency leadership.
- Monitor workflow across intake, recruiting, scheduling, client services, billing, and payroll to ensure timely completion of tasks.
- Assist with client admissions, referrals, and coordination of care services.
- Support scheduling and staffing to maximize productivity and caregiver coverage.
- Track employee credentials, licensure, certifications, and mandatory training to maintain compliance.
- Maintain accurate patient and employee records within the electronic record system.
- Prepare operational reports, productivity metrics, and performance dashboards for leadership.
- Assist with quality assurance initiatives, audits, and regulatory compliance activities.
- Coordinate communication between office staff, field staff, referral sources, clients, and caregivers.
- Identify operational inefficiencies and recommend process improvements.
- Support onboarding and orientation of new employees.
- Assist with supply inventory, equipment management, and vendor coordination.
- Ensure compliance with billing, HIPAA, state licensing regulations, and agency policies.
- Participate in staff meetings, quality improvement initiatives, and emergency preparedness planning.
- Some on-call responsibilities (in-rotation)
- Perform other duties as assigned.
Qualifications
- Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred.
- At least 1 year of Supervisory role in the medical field
- Minimum of 2 years of healthcare operations, home health, or medical office experience.
- Knowledge of Medicare Conditions of Participation and home health regulations preferred.
- Experience with EMR systems and Microsoft Office Suite.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Ability to prioritize competing responsibilities in a fast-paced environment.
- Strong problem-solving and critical-thinking abilities.
- Professional demeanor with excellent customer service skills.
Required Skills
- Operations management
- Scheduling and workforce coordination
- Process improvement
- Regulatory compliance
- Time management
- Data reporting and analysis
- Team collaboration
- Attention to detail
- Confidentiality and HIPAA compliance
Physical Requirements
- Ability to sit, stand, and walk throughout the workday.
- Ability to lift up to 25 pounds occasionally.
- Frequent use of computers, phones, and office equipment.
Work Environment
- Office-based within a home health agency.
- May require occasional travel to branch locations or community meetings.
- Standard business hours with occasional overtime as needed.
Key Performance Indicators (KPIs)
- Timely processing of patient admissions and referrals
- Scheduling accuracy and clinician utilization
- Regulatory compliance and audit readiness
- Employee credential compliance rate
- Patient satisfaction support metrics
- Operational workflow efficiency
- Timely completion of reports and administrative tasks
This role is ideal for a highly organized healthcare professional who enjoys coordinating multiple departments, improving operational efficiency, and supporting quality patient care within a home health environment.
Schedule
- Monday to Friday 9am-5pm
- In-person, in-office
- Full-time
- Some on-call responsibilities (in rotation with other team members)
We are looking for a dedicated individual who thrives in a fast-paced environment and is eager to contribute positively to our growing team!
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Customer service: 2 years (Preferred)
Language:
License/Certification:
- Drivers License (Required)
Ability to Commute:
- Sarasota FL 34240 (Required)
Work Location: In person
Pay: $20.00 - $24.00 per hour
Benefits:
- Health insurance
- Referral program
Application Question(s):
- Have you been in a Supervisory role in the medical field, if so how may years experience?
Experience:
- Medical Admin: 3 years (Required)
Location:
- Sarasota, FL 34240 (Required)
Ability to Commute:
- Sarasota, FL 34240 (Required)
Work Location: In person
