Switchboard / Medical Call Center Representative
Location: Lake Charles, LA Schedule: Full‑time Specialty: Ophthalmology Practice
About the Role
We are seeking a reliable, detail‑oriented Switchboard / Medical Call Center Representative to join our team. This position is responsible for managing a high volume of incoming calls, providing exceptional customer service, and ensuring patients are connected quickly and accurately to the appropriate department.
This role is ideal for someone who thrives in a fast‑paced environment, communicates clearly, and takes pride in delivering a positive experience for every caller.
Key Responsibilities
· Answer 50–75 incoming calls per day with professionalism and efficiency
· Accurately route calls to the correct department or staff member
· Provide friendly, helpful assistance to patients regarding appointments, office locations, and general inquiries
· Schedule appointments
· Document call details and patient information with strong attention to detail
· Follow established call‑handling protocols and maintain high service standards
· Work collaboratively with clinical and administrative teams to support smooth patient flow
· Maintain confidentiality and comply with HIPAA guidelines
Qualifications
· Prior medical office or call‑center experience preferred
· Strong customer service skills with a calm, professional phone presence
· Ability to multitask and manage high call volume
· Excellent attention to detail and accuracy
· Comfortable using multi‑line phone systems and electronic medical record software
· Reliable, punctual, and able to work in a fast‑paced environment
What We’re Looking For
A candidate who is:
· Friendly, patient‑focused, and service‑oriented
· Quick to learn and adaptable
· Organized and dependable
· Able to maintain composure and accuracy even during busy periods
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
