Contract
Description of Duties:
- Support a 24/7 schedule, including nights, weekends, and holidays as needed.
- Provide proactive, on-site monitoring and response for mission-essential communication sites and information systems.
- Classify, prioritize, and escalate alerts promptly to ensuretimelyresolution.
- Follow established procedures for data collection, triage, analysis, classification, and escalation to meet performance targets.
- Capture, log, respond and escalate events from email, chat, voice, and other systems withaccuratedocumentation.
- Collect and analyze technical data to classify events, distinguish valid issues from false positives, andmaintaintriage accuracy standards.
- Work with team members to develop and refine playbooks, dashboards, metrics, and detection strategies.
- Coordinate effectively with stakeholders to ensure clear understanding of incidents and recommended response actions.
- Provide support during network and security incidents,assistingwith resolution efforts as directed.
Desired/Required Skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, high-stakes environment
- Excellent communication and documentation abilities
- Willingness to work flexible shifts in a 24/7 schedule
- 1-3 Years of experience working in a security operations center.
Skill Required/Desired Amount of Experience Willingness to work flexible shifts in a 24/7 schedule Required Excellent communication and documentation abilities Required Strong analytical and problem-solving skills Required 1-3 Years of experience working in a security operations center Highly desired
