Summary
Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.
Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.
Job Description
In the role of Operations Manager, you will spearhead the development and execution of the store's operational strategy, leading both the store operations and back-of-house teams towards enhanced efficiency and timely support. With a focus on meticulous attention to detail s and a steadfast dedication to operational excellence, you will play a pivotal role in maintaining GUCCI's esteemed reputation for luxury and sophistication while elevating the overall client experience.
Your leadership will be instrumental in the day-to-day management of operations, collaborating closely with the broader management team to optimize various facets of the store's activities. This includes but is not limited to stock management, product flow, cash reconciliation and after-sales service, maintenance, inventory oversight, administrative tasks, policy enforcement, asset protection, and ensuring health and safety protocols are rigorously upheld.
Systematically drive, improve, and maintain operational excellence and efficiency across all aspects of the store keeping a commercial and strategic mindset, monitoring quantitative and qualitative KPI’s dashboards to drive any action plan s .
Ensure meticulous organization of back-of-house areas, proximity areas, stock rooms, cash counters, maintenance and tailoring rooms, product care, and holding areas .
Develop and implement inventory management strategies to optimize stock levels, minimize stock losses and shrinkage, ensure accurate tracking of merchandise, and oversee store cycle counts and stock reconciliation.
Monitor and ensure the correct management of all payments flows and tenders: cash, store credits and deposits, special orders, discounts and other . Guarantee an accurate tills reconciliation on a daily basis , checking the compliance and accuracy of all transactions and report to Finance/Accounting/Kering Services and Store Management Teams any discrepancy or issues.
Ensure proper follow up and monitoring of all the Omnichannel activities like collect in store, pay-by-link transactions, iPad in store , and book an appointment service.
Liaise and be the cross-function point of reference with Retail, Security, Facility, Inventory Control, Kering Service, Digital, and Merchandising to execute all operational and service standards set forth by Gucci .
Guarantee the adherence to the company guidelines and local regulations on processing payments, returns, exchanges, refunds, and all sensitive transactions whilst ensuring a seamless and positive experience for clients, minimizing waiting time during the checkout process .
Ensure compliance with company policies, procedures, and regulations, including health and safety standards, legal requirements, and internal guidelines.
Plan the communication and implementation of any new retail operations policies or processes and train new hires and existing staff on all store operational procedures/tools. Lead, mentor, and motivate the store team to achieve operational excellence .
Assist in the training of new Operations Managers in other locations and support teams in store openings, closures, refurbishments, and temporary store , within the market or r egion .
High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.
Proficiency in inventory management software, SAP, and Microsoft Office (particularly Excel), knowledge of RFID system is a plus.
We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected] .
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need . Please only send inquiries concerning requests for reasonable accommodations.”
For individuals assigned and/or hired to work in Virginia, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.
A reasonable estimate of the current base salary range is $70,000 - $80,000 USD.
Job Type
Regular
Start Date
2026-09-20
Schedule
Full time
Organization
Gucci America Inc.
