Job Summary
Love & Guidance Counseling Center is a growing outpatient mental health practice dedicated to providing compassionate, high-quality care to children, adolescents, adults, couples, and families. We are seeking a proactive, organized, and dependable Clinical Administrative Coordinator who is passionate about creating an exceptional client experience while supporting the daily operations of our practice.
This is more than a traditional front desk position. We are looking for someone who takes initiative, enjoys staying productive, and is committed to helping our practice operate efficiently. When client calls and check-ins are complete, the Clinical Administrative Coordinator actively supports office operations, assists clinicians and leadership with administrative tasks, and helps maintain a clean, organized, and welcoming environment.
Responsibilities
- Greet clients, visitors, and vendors with warmth, professionalism, and compassion.
- Answer incoming phone calls, return voicemails, and respond to emails promptly and professionally.
- Schedule, reschedule, and confirm appointments.
- Assist clients with completing intake forms and required documentation.
- Scan, upload, organize, and maintain confidential client records in accordance with HIPAA guidelines.
- Coordinate with the billing department regarding insurance eligibility, benefits, and client financial responsibilities, and communicate updates to clients as appropriate.
- Serve as a liaison between clients, clinicians, leadership, and the billing department to ensure timely communication and follow-up.
- Prepare administrative documents, correspondence, reports, and spreadsheets as needed.
- Maintain inventory of office, keep office clean, organized, and welcoming throughout the day.
- Assist with other administrative projects.
- Monitor daily office operations and proactively identify tasks that need attention without waiting for direction.
- Provide administrative support to clinicians and leadership while maintaining professionalism and confidentiality.
- Perform additional administrative and operational duties as assigned to support the needs of the practice.
Qualifications
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous administrative experience in a healthcare, counseling, medical, or professional office preferred.
- Excellent organizational, multitasking, and time management skills.
- Strong written and verbal communication skills.
- Outstanding customer service and interpersonal skills.
- Ability to work independently, prioritize responsibilities, and take initiative.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer applications.
- Ability to learn electronic health record (EHR) systems and office software.
- Strong attention to detail and commitment to maintaining confidentiality.
- Bilingual (English/Spanish) preferred.
What We're Looking For
The ideal candidate is dependable, professional, self-driven, and motivated to help our practice succeed. Rather than waiting for tasks to be assigned, they naturally notice what needs attention and take initiative to complete it. They enjoy creating an organized, welcoming environment, supporting clinicians and leadership, and ensuring every client has a positive experience from their first phone call through their visit.
Why Join Love & Guidance Counseling Center?
At Love & Guidance Counseling Center, we believe every team member contributes to the quality of care our clients receive. We foster a supportive, collaborative workplace where professionalism, compassion, initiative, and teamwork are valued. If you're looking to grow with a mission-driven mental health practice and make a meaningful impact behind the scenes, we'd love to hear from you.
Pay: $12.00 - $14.00 per hour
Benefits:
Ability to Commute:
- Laredo, TX 78041 (Required)
Work Location: In person
